Revenue-Driven Reservations & Communications Manager

dubaiholding; Manama; On-site; BHD 10,000 - 13,000; Full time

Benefits offered by this job

Supportive work environment

Learning & Development programs

Colleague discounts on food, beverage,

Hotel stays worldwide

Healthcare and life insurance

Paid annual leave

Tax-free salary in Bahraini Dinars

Job summary

Jumeirah Gulf of Bahrain is seeking an Assistant Reservation & Communication Manager - Reservation to join our team. You will oversee service quality and commercial performance, coordinating with hotel reservation teams to maximize revenue and improve efficiency.

The role requires 3–5 years in a similar hospitality position, a Bachelor’s Degree in Hotel management, and strong PMS knowledge. Training and people management are key components of this role, with monthly KPI reporting to senior

Qualifications

• 3–5 years of experience as Assistant Reservations Manager or similar role in hospitality.
• Bachelor’s Degree in Hotel management from an accredited University.
• Excellent knowledge of PMS Systems.
• Qualification in Revenue Management.

Responsibilities

• Oversee the delivery of internal and external service, quality, and commercial performances as per Central Reservations KPI objectives.
• Work closely with hotel reservation teams to maximize revenue opportunities and reduce operational inefficiencies.
• Attend meetings related to reservations and share relevant insights on performance and trends.
• Monitor automated reservation services to ensure optimal capacity and resolve any service degradation.
• Monitor and follow up on guest complaints, ensuring relevant solutions are provided by coordinating with other departments.
• Ensure training of new colleagues in the department and hotels is planned and scheduled in advance.
• Oversee all aspects of people management, including development, target setting, reviews, and performance.
• Complete monthly KPI reporting to the Director of Reservations and Director of Revenue for the hotel.

Education

Bachelor’s Degree in Hotel management

Qualification in Revenue Management

Tools

PMS Systems

Job description

Jumeirah Gulf of Bahrain is seeking an Assistant Reservation & Communication Manager - Reservation to join our team. You will oversee service quality and commercial performance, coordinating with hotel reservation teams to maximize revenue and improve efficiency.

The role requires 3–5 years in a similar hospitality position, a Bachelor’s Degree in Hotel management, and strong PMS knowledge. Training and people management are key components of this role, with monthly KPI reporting to senior