Assistant Reservation & Communication Manager - Reservation - Jumeirah Gulf of Bahrain

Dubai Holding; Manama; On-site; BHD 18,000 - 30,000; Full time

Benefits offered by this job

Learning & Development

Colleague discounts

Healthcare

Annual leave

Tax-free salary

Job summary

Jumeirah Gulf of Bahrain seeks an Assistant Reservation & Communication Manager to lead internal and external reservation services, ensuring top performance against KPIs and revenue targets.

You will collaborate with hotel reservation teams, monitor capacity, address guest feedback, and train new staff, while overseeing people management and monthly KPI reporting to senior leadership.

Qualifications

• 3 - 5 years of experience as Assistant Reservations Manager or similar role in hospitality.
• Bachelor’s Degree in Hotel management from an accredited university.
• Excellent knowledge of PMS Systems.
• Qualification in Revenue Management.

Responsibilities

• Oversee the delivery of internal and external service, quality, and commercial performances as per Central Reservations KPI objectives.
• Work closely with hotel reservation teams to maximize revenue opportunities and reduce operational inefficiencies.
• Attend meetings related to reservations and share relevant insights on performance and trends.
• Monitor automated reservation services to ensure optimal capacity and resolve any service degradation.
• Monitor and follow up on guest complaints, ensuring relevant solutions are provided by coordinating with other departments.
• Ensure training of new colleagues in the department and hotels is planned and scheduled in advance.
• Oversee all aspects of people management, including development, target setting, reviews, and performance.
• Complete monthly KPI reporting to the Director of Reservations and Director of Revenue for the hotel.

Skills

Experience in hospitality reservations

People management

Education

Bachelor’s Degree in Hotel management

Revenue Management certification

Tools

PMS Systems

Revenue Management

Job description

Job Description - Assistant Reservation & Communication Manager - Reservation - Jumeirah Gulf of Bahrain (2600002R)

Job Description

Assistant Reservation & Communication Manager - Reservation - Jumeirah Gulf of Bahrain - ( 2600002R )

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 29 exceptional properties across 11 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Gulf of Bahrain

Located on the pristine beaches of Bahrain’s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort’s five pools, and book treatments at Jumeirah’s signature Talise Spa.

About the Job

An exciting opportunity has arisen for Assistant Reservation & Communication Manager - Reservation to join Jumeirah Gulf of Bahrain.

The main duties and responsibilities of this role include:

• Oversee the delivery of internal and external service, quality, and commercial performances as per Central Reservations KPI objectives.
• Work closely with hotel reservation teams to maximize revenue opportunities and reduce operational inefficiencies.
• Attend meetings related to reservations and share relevant insights on performance and trends.
• Monitor automated reservation services to ensure optimal capacity and resolve any service degradation.
• Monitor and follow up on guest complaints, ensuring relevant solutions are provided by coordinating with other departments.
• Ensure training of new colleagues in the department and hotels is planned and scheduled in advance.
• Oversee all aspects of people management, including development, target setting, reviews, and performance.
• Complete monthly KPI reporting to the Director of Reservations and Director of Revenue for the hotel.

The ideal candidate for this position will have the following experience and qualifications:

• 3 - 5 years of experience as Assistant Reservations Manager or similar role in hospitality.
• A Bachelor’s Degree in Hotel management from an accredited and renowned University
• Excellent knowledge of PMS Systems.
• Qualification in Revenue Management

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmer and clear career pathways
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Competitive tax-free salary paid in Bahraini Dinars (BHD)