Restaurant General Manager

Novotel & ibis Balikpapan; Manama; On-site; BHD 35,000 - 50,000; Full time

Job summary

Raffles Al Areen Palace Bahrain seeks a Restaurant General Manager to lead the overall operation of the restaurant, delivering exceptional guest experiences and outstanding commercial and operational performance.

The role requires proven leadership of luxury dining teams, strong financial acumen and a track record of maintaining service excellence in a premium hotel environment. Pre-opening experience is an advantage, with a focus on elegant guest journeys and compliance with HACCP standards.

Qualifications

• Experience managing luxury hotel F&B operations and a high-end restaurant environment.
• Proven ability to drive service excellence and guest satisfaction.
• Strong budgeting, cost control and revenue-generation skills.

Responsibilities

• Oversee daily restaurant operations to ensure high-quality service and guest satisfaction.
• Lead and develop the restaurant team, promoting a high-performance culture.
• Drive revenue, control costs and monitor financial performance against budgets.
• Ensure food safety, HACCP and compliance with local regulations.
• Collaborate with Executive Chef and F&B leadership to maximise opportunities.

Skills

Leadership

Guest experience

Team management

Financial acumen

Education

Bachelor's degree in Hospitality Management

Job description

Job Description

As a Restaurant General Manager at Raffles Al Areen palace Bahrain you are responsible for leading the overall operation of the restaurant ensuring exceptional guest experiences commercial performance and operational excellence.

Key Responsibilities

Restaurant Operations amp Guest Experience

• Oversee the daily operations of the restaurant ensuring smooth efficient and high-quality service delivery
• Create a warm personalised and memorable dining experience for every guest
• Maintain exceptional service standards aligned with Banyan Tree luxury hospitality expectations
• Conduct regular floor presence and engage with guests to understand their experience and feedback
• Handle guest feedback complaints and service recovery with professionalism and a solutions-focused approach
• Ensure restaurant ambience presentation cleanliness and overall guest journey are consistently maintained

Leadership amp Team Management

• Lead motivate and develop the restaurant team to deliver exceptional service standards
• Build a culture of teamwork accountability and continuous improvement
• Manage recruitment onboarding training coaching and performance development of team members
• Conduct regular briefings and ensure the team is fully aligned on daily operations promotions and guest expectations
• Identify training needs and support ongoing learning and development initiatives
• Promote a positive and engaging working environment

Financial Performance amp Commercial Management

• Drive restaurant revenue profitability and overall financial performance
• Monitor sales performance guest spend and operational costs
• Support menu engineering promotions and revenue-generating initiatives
• Manage labour costs productivity and resource planning effectively
• Ensure compliance with budgetary objectives and financial targets
• Work closely with the Executive Chef and Food amp Beverage leadership team to maximise business opportunities

Food amp Beverage Standards

• Ensure consistent delivery of food and beverage quality in collaboration with culinary teams
• Maintain strong knowledge of menus ingredients allergens and beverage offerings
• Support upselling and suggestive selling initiatives to enhance guest experience and revenue
• Ensure compliance with food safety hygiene and HACCP standards
• Review operational procedures and identify opportunities for improvement

Communication amp Collaboration

• Maintain strong relationships with suppliers and external partners where required
• Participate in operational meetings and contribute to broader Food amp Beverage strategies
• Communicate effectively with senior leadership regarding performance challenges and opportunities

Health Safety amp Compliance

• Ensure compliance with all hotel policies operational standards and local regulations
• Maintain high standards of cleanliness hygiene and workplace safety
• Ensure responsible service of alcohol in accordance with regulations and company policies
• Promote safe working practices across the restaurant team

Qualifications & Experience

Previous experience as a Restaurant Manager, Assistant Restaurant Manager, or Restaurant General Manager within a luxury hotel, resort, or high-end restaurant environment. Strong knowledge of premium dining operations and luxury guest service standards. Proven experience managing teams and driving operational performance. Strong financial acumen with experience managing budgets, costs, and revenue targets. Experience in pre-opening environments is an advantage. Excellent command of spoken and written English; additional languages are beneficial.

Competencies

• Strong leadership and people management skills
• Passion for food, beverage, and guest experiences
• Commercially driven with strong business acumen
• Excellent communication and interpersonal skills
• High attention to detail and service excellence mindset
• Ability to inspire and motivate teams
• Strong organisational and problem-solving skills
• Ability to work effectively under pressure
• Professional presence and discretion
• Commitment to delivering exceptional luxury hospitality experiences