Restaurant General Manager

RAFFLES; Manama; On-site; BHD 60,000 - 90,000; Full time

Benefits offered by this job

Employee benefit card

Learning programs through our Academie

Job summary

Raffles Al Areen Palace Bahrain seeks an experienced Restaurant General Manager to lead the restaurant's operations, guest experiences, and financial performance. You will drive service excellence, manage a luxury dining team, and partner with culinary leadership to deliver exceptional brand standards.

You will oversee guest interactions, ensure compliance with safety standards, and continuously enhance guest journeys while steering cost controls and revenue opportunities in a premium resort

Qualifications

• Previous experience as Restaurant Manager in luxury hotel, resort, or high-end restaurant.
• Strong knowledge of premium dining operations and luxury guest service standards.
• Experience in budgeting, cost control, and revenue targets.
• Excellent command of English; additional languages are beneficial.

Responsibilities

• Oversee daily restaurant operations ensuring smooth, high-quality service delivery.
• Create warm, personalized, and memorable dining experiences for guests.
• Maintain service standards aligned with Banyan Tree luxury hospitality expectations."
• Lead, motivate and develop the restaurant team to deliver exceptional service.
• Manage recruitment, onboarding, training, coaching and performance development.

Skills

Leadership

Team management

Communication

Attention to detail

Guest experience

Commercial acumen

Problem solving

Job description

As a Restaurant General Manager at Raffles Al Areen palace Bahrain you are responsible for leading the overall operation of the restaurant ensuring exceptional guest experiences commercial performance and operational excellence

Key Responsibilities

Restaurant Operations & Guest ExperienceOversee the daily operations of the restaurant ensuring smooth efficient and high-quality service delivery Create a warm personalised and memorable dining experience for every guest Maintain exceptional service standards aligned with Banyan Tree luxury hospitality expectations Conduct regular floor presence and engage with guests to understand their experience and feedback Handle guest feedback complaints and service recovery with professionalism and a solutions-focused approach Ensure restaurant ambience presentation cleanliness and overall guest journey are consistently maintained

Leadership & Team Management

Lead motivate and develop the restaurant team to deliver exceptional service standards Build a culture of teamwork accountability and continuous improvement Manage recruitment onboarding training coaching and performance development of team members Conduct regular briefings and ensure the team is fully aligned on daily operations promotions and guest expectations Identify training needs and support ongoing learning and development initiatives Promote a positive and engaging working environment

Financial Performance & Commercial Management

Drive restaurant revenue profitability and overall financial performance Monitor sales performance guest spend and operational costs Support menu engineering promotions and revenue-generating initiatives Manage labour costs productivity and resource planning effectively Ensure compliance with budgetary objectives and financial targets Work closely with the Executive Chef and Food & Beverage leadership team to maximise business opportunities

Food & Beverage Standards

Ensure consistent delivery of food and beverage quality in collaboration with culinary teams Maintain strong knowledge of menus ingredients allergens and beverage offerings Support upselling and suggestive selling initiatives to enhance guest experience and revenue Ensure compliance with food safety hygiene and HACCP standards Review operational procedures and identify opportunities for improvement

Communication & Collaboration

Maintain strong relationships with suppliers and external partners where required Participate in operational meetings and contribute to broader Food & Beverage strategies Communicate effectively with senior leadership regarding performance challenges and opportunities

Health Safety & Compliance

Ensure compliance with all hotel policies operational standards and local regulations Maintain high standards of cleanliness hygiene and workplace safety Ensure responsible service of alcohol in accordance with regulations and company policies Promote safe working practices across the restaurant team

Qualifications & Experience

Previous experience as a Restaurant Manager Assistant Restaurant Manager or Restaurant General Manager within a luxury hotel resort or high-end restaurant environment Strong knowledge of premium dining operations and luxury guest service standards Proven experience managing teams and driving operational performance Strong financial acumen with experience managing budgets costs and revenue targets Experience in pre-opening environments is an advantage Excellent command of spoken and written English additional languages are beneficial

Competencies

Strong leadership and people management skills Passion for food beverage and guest experiences Commercially driven with strong business acumen Excellent communication and interpersonal skills High attention to detail and service excellence mindset Ability to inspire and motivate teams Strong organisational and problem-solving skills Ability to work effectively under pressure Professional presence and discretion Commitment to delivering exceptional luxury hospitality experiences

Opportunity to join the first Raffles in Bahrain Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies