Guest Experience Agent

Advanced Search Group; Manama; On-site; BHD 9,000 - 15,000; Full time

Benefits offered by this job

Discounted Accor rates

Learning programs

Career growth within property

CSR activities

Job summary

Raffles Al Areen Palace Bahrain is seeking a Guest Relations professional to warmly welcome guests, manage registrations, and ensure an exceptional first impression in a luxury setting.

Role includes handling inquiries, providing local information, upselling amenities, and supporting smooth front desk operations. Fluency in English is required, Russian is a plus, and Opera PMS experience is advantageous.

Qualifications

• Fluent English required (written and spoken).
• Proficiency in Russian is an advantage.
• Previous experience in Guest Relations, Front Office, or luxury hospitality preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests at arrival and escort to room.
• Handle check-in/check-out procedures and registrations.
• Maintain suites in high standard of maintenance and cleanliness.
• Log guest complaints and follow up with action.
• Provide information on tours and bookings as requested.
• Upsell hotel rooms, spa, gallery and F&B outlets.
• Assist cashiers with billing procedures.
• Ensure smooth guest departure and express thanks.

Skills

Fluent English

Russian language

Guest relations

Front Office

Luxury hospitality

Excellent communication

Emotional intelligence

Tools

Opera PMS

Job description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as The Palace of the Secret Garden. With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

• Greet guests at the limousine and ensure that they are escorted safely to their hotel room.
• Greet guests on arrival at the hotel and conduct check-in and registration procedures.
• Check suites prior to guest check-in to ensure they are clean, properly equipped and in high standard of maintenance.
• Implement and maintain guest recognition program.
• Handle guests complaints, inquiries, and comments, log them and initiate appropriate action and follow-up.
• Maintain up-to-date files and information on tours, sightseeing and points of general interest and make the necessary bookings when requested.
• Conduct inspection of the public areas of the main lobby ensuring high standard of cleanliness and maintenance and initiating appropriate action where necessary.
• Upsell all hotel rooms, spa, gallery and F&B outlets.
• Entertain guests when appropriate.
• Assist the cashiers with guest billing procedures.
• Ensure that guest check-out arrangements are in order, and bid guests farewell.
• Carry out administrative requirements as directed.

General

• Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.
• Performs additional duties as directed by supervisors.
• Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel.
• Is fully conversant with all health and safety, fire and emergency procedures.
• Maintains a high standard of personal hygiene, dress, uniform, and body language.
• Is polite and professional in any situation where the image or reputation of the hotel is represented.
• Attends meetings and training as required by supervisors.
• Ensures that all activities are carried out honestly, ethically and within the parameters of local law.
• Interacts with guests actively soliciting feedback.

Qualifications

What will you bring to this role?

• Fluent in English (written and spoken); proficient in Russian
• Previous experience in Guest Relations, Front Office, or luxury hospitality preferred
• Excellent communication and interpersonal skills with a naturally engaging personality
• Strong problem-solving abilities and emotional intelligence
• Ability to remain calm, professional, and detail-oriented under pressure
• Proficiency in Opera PMS or similar hotel management systems is an advantage
• Passion for creating exceptional guest experiences and meaningful connections

Additional information

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities