Residence Ambassador: Guest Experience Lead

Kempinski Hotels; Manama; On-site; BHD 7,800 - 13,000; Full time

Job summary

The Lady in Red role at Kempinski Hotels in Manama requires a seasoned Front Office supervisor to ensure premier service to residents and guests. You will support the front desk, handle comments, and uphold health, safety and luxury standards in all interactions.

With a minimum two years in a Front Office supervisory position, ideally in a 5-star property, you will lead by example, communicate across multinational teams, and help drive house-residence revenues while maintaining exemplary service

Qualifications

• Eligible for a working permit in country of hire.
• Minimum 2 years Front Office supervisory experience.
• Preferably within a 5-star property or residences.

Responsibilities

• Supports and assists the front desk and concierge in the residence to ensure a smooth, prompt and effective service to all residents & guests.
• Substitutes the Front Office Duty Manager in their absence
• Handles all residents & guests’ comments & complaints, and follows up on resolving those.
• Ensures Fire Exits are free of obstacles according to Health & Safety Policy.
• Promotes in-house sales and facilities to maximize residence revenues.
• Inspects Front and Back of house for cleanliness, Health & Safety and reports faults to concerned departments.
• Co-ordinates with security personnel in related matters.
• Responds promptly to operational requests from residence sections.

Skills

Working permit

Hotel management degree

Front Office supervision

5-star property experience

Progression track

Customer-focused

Multinational communication

Additional language

Education

Hotel management degree or higher

Job description

The Lady in Red role at Kempinski Hotels in Manama requires a seasoned Front Office supervisor to ensure premier service to residents and guests. You will support the front desk, handle comments, and uphold health, safety and luxury standards in all interactions.

With a minimum two years in a Front Office supervisory position, ideally in a 5-star property, you will lead by example, communicate across multinational teams, and help drive house-residence revenues while maintaining exemplary service