Lady in Red

kempinski; Manama; On-site; BHD 23,000 - 35,000; Full time

Job summary

Kempinski Bahrain seeks a Residence Ambassador to warmly welcome and assist residents and guests, uphold Kempinski service standards, and coordinate communications on property.

The role empowers quick decision-making to safeguard well-being and satisfaction, with escalation as needed; the ideal candidate embodies discretion, professionalism, and a passion for guest excellence.

Responsibilities

• Represent Kempinski as the Residence Ambassador and maintain a warm, professional presence in interactions with residents and guests.
• Welcome, meet, assist, and bid farewell to residents and guests in alignment with service standards.
• Communicate effectively with residents and guests to anticipate needs and resolve concerns promptly.
• Empowered to make immediate decisions to safeguard resident and guest well-being and satisfaction, escalating issues as required.

Job description

Overview

The Lady in Red is an iconic symbol of Kempinski and serves as the Residence Ambassador (or First Lady). As an extended arm of the General Manager, she welcomes, meets, and farewells residents and guests and is responsible for communication with all residents and guests, providing the highest quality service standards. The Lady in Red is empowered to take immediate decisions in respect to residents' and guests' well-being.

Responsibilities

• Represent Kempinski as the Residence Ambassador and maintain a warm, professional presence in interactions with residents and guests.
• Welcome, meet, assist, and bid farewell to residents and guests in alignment with service standards.
• Communicate effectively with residents and guests to anticipate needs and resolve concerns promptly.
• Empowered to make immediate decisions to safeguard resident and guest well-being and satisfaction, escalating issues as required.