Housekeeping Supervisor

Downtown Rotana; Manama; On-site; BHD 6,000 - 9,000; Full time

Job summary

Downtown Rotana in Manama, Bahrain invites a Housekeeping Supervisor to lead a team of attendants, ensuring clean, well-maintained rooms and public areas while delivering guest-centric service.

You will plan assignments, monitor quality via checklists, handle guest requests, and train staff. The ideal candidate has hospitality diploma, some supervisory experience, strong English, and good interpersonal skills in a fast-paced, multicultural hotel environment.

Qualifications

• Diploma in Hospitality or similar vocational training is preferred.
• Minimum supervisory experience in a hotel housekeeping department.
• Strong written and spoken English communication skills.
• Familiarity with Opera is an advantage.

Responsibilities

• Prepare housekeeping attendants' job assignments.
• Issue keys and supplies to staff.
• Record VIPs and special room statuses and act accordingly.
• Attend daily briefings and receive instructions.
• Check out rooms before marking them vacant.
• Handle special guest requests and fulfill them.
• Inspect rooms using checklists; ensure standards and report repairs.
• Document found items and hand to lost and found.
• Supervise cleaning of guest rooms, corridors and stairs.
• Train attendants and provide performance guidance to colleagues.
• Assist with inventory and proper handling of housekeeping equipment.

Skills

Diploma in Hospitality

Supervisory experience

English communication

Opera familiarity

Education

Diploma in Hospitality

Tools

Opera

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Job Description

This position is based at Downtown Rotana Hotel, Manama, Bahrain.

As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as-

• Prepare Housekeeping Attendants job assignments
• Issue keys and supplies to Housekeeping Attendants
• Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
• Attend daily meetings and receive special instructions
• Receive check-outs before reporting them as vacant
• Receive special requests from guests and carry them out
• Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
• Fill out report and hand over found articles to the lost and found department
• Supervise cleaning of guest rooms, corridors and stairwells
• Train and assist Housekeeping Attendants and advise Superior about performance
• Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained

Skills

Education, Qualifications & Experiences

You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results