Guest Experience Lead

Westin Hotels & Resorts; Manama; On-site; BHD 12,000 - 18,000; Full time

Job summary

Westin Hotels & Resorts in Manama, Bahrain, is seeking a full-time front desk position within Rooms & Guest Services Operations. You will process guest check-ins, verify guest identity and payment, set up accounts, and issue room keys according to guest requirements.

Responsibilities include balancing cash, preparing daily reports, and ensuring accurate billing while upholding brand standards. Experience supervising staff is preferred and strong guest service is essential.

Qualifications

• High school diploma or G.E.D. equivalent required.
• 1 year of related work experience preferred.
• Supervisory experience preferred.

Responsibilities

• Process all guest check-ins, verifying guest identity and payment.
• Set up and maintain accurate guest accounts and room keys.
• Balance cash, prepare daily reports, and close transactions.
• Assist management in training and coaching employees; model professional conduct.

Skills

Guest services

Education

High school diploma or G.E.D. equivalent

Job description

Westin Hotels & Resorts in Manama, Bahrain, is seeking a full-time front desk position within Rooms & Guest Services Operations. You will process guest check-ins, verify guest identity and payment, set up accounts, and issue room keys according to guest requirements.

Responsibilities include balancing cash, preparing daily reports, and ensuring accurate billing while upholding brand standards. Experience supervising staff is preferred and strong guest service is essential.