Remote Customer Support Specialist: End-to-End Case & CRM

Category; Bahrain; On-site; BHD 17,000 - 23,000; Full time

Job summary

Category is seeking a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience in a remote US-focused role.

You will manage cases end-to-end in Salesforce, coordinate with service, installations and receivables teams, document updates, and keep customers informed throughout the lifecycle. This role requires strong written and verbal English communication and the ability to balance multiple cases with care and urgency.

Qualifications

• 2+ years in customer support, customer success or service roles.
• Experience using CRM tools (preferably Salesforce).
• Strong written and verbal English communication and problem-solving abilities.

Responsibilities

• Own customer cases end-to-end from opening to resolution.
• Coordinate across service, installations and receivables teams to resolve issues quickly.
• Communicate proactively with customers via email, phone and other channels.
• Maintain accurate CRM records and document updates and resolutions.

Skills

Customer support

Salesforce CRM

Case management

English communication

Problem solving

Tools

Salesforce

Job description

Category is seeking a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience in a remote US-focused role.

You will manage cases end-to-end in Salesforce, coordinate with service, installations and receivables teams, document updates, and keep customers informed throughout the lifecycle. This role requires strong written and verbal English communication and the ability to balance multiple cases with care and urgency.