Collections Specialist

Employment; Bahrain; On-site; BHD 6,000 - 12,000; Full time

Job summary

Employment is seeking a results-driven collections specialist in Bahrain to own past-due accounts and drive payment recovery. You will handle 100+ outbound calls daily, engage customers, and resolve outstanding balances to protect company revenue.

You will maintain accurate CRM records, follow up persistently, and communicate clearly with customers. This is a high-activity role requiring resilience and strong negotiation skills.

Qualifications

• Proven experience in collections, accounts receivable, or high-volume outbound calling roles.
• Comfortable making 100+ outbound calls per day consistently.
• Strong objection-handling and negotiation skills.
• Experience using CRM tools (Salesforce or similar).
• Excellent verbal and written English communication skills.

Responsibilities

• Collections & payment recovery: Make 100+ outbound calls daily to customers with overdue invoices; follow up until payment resolution; navigate gatekeepers to reach decision-makers.
• Billing issues & case resolution: Investigate discrepancies and delays; coordinate internally to resolve issues.
• CRM management & documentation: Maintain accurate records of all calls and outcomes in CRM; track interactions and next steps.
• Customer communication: Communicate clearly with customers; provide updates on payment status and issue resolution.
• Process improvement & reporting: Identify recurring issues; share insights to improve recovery rates and daily activity.

Skills

Outbound calls

Negotiation

CRM experience

English communication

Attention to detail

Multitasking

Tools

Salesforce

Job description

Industry Human Resources and Recruitment Services

About the role

We are hiring a results-driven collections specialist to take ownership of past-due accounts and drive consistent payment recovery. This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.

What you'll be responsible for

Collections & payment recovery

• Make 100+ outbound calls daily to customers with overdue invoices
• Follow up consistently via calls and emails until payment resolution
• Navigate gatekeepers and reach decision-makers responsible for payments
• Handle objections and drive conversations toward payment commitments

Billing issues & case resolution

• Investigate billing discrepancies and customer concerns
• Identify root causes of delays and work toward resolution
• Coordinate internally to resolve issues impacting payments

CRM management & documentation

• Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
• Track customer interactions, payment commitments, and next steps
• Ensure no account is left unattended or without follow-up

Customer communication

• Communicate clearly and professionally with customers
• Provide updates on payment status and issue resolution
• Maintain a balance between firmness and professionalism in collections conversations

Process improvement & reporting

• Identify recurring issues impacting collections
• Share insights to improve processes and recovery rates
• Maintain consistency in daily activity and reporting

Must-have experience & skills (non-negotiables)

• Proven experience in collections, accounts receivable, or high-volume outbound calling roles
• Comfortable making 100+ outbound calls per day consistently
• Strong objection-handling and negotiation skills
• Experience using CRM tools (Salesforce or similar)
• Excellent verbal and written English communication skills
• High attention to detail and accuracy in documentation
• Ability to manage multiple accounts and follow-ups simultaneously

What makes you a strong fit

• You are persistent and follow up until resolution
• You are confident handling difficult conversations
• You thrive in a target-driven, high-activity environment
• You take ownership of your performance and results

Key performance indicators (KPIs)

• Daily call volume (100+ calls/day)
• Number of payments collected / accounts resolved
• Follow-up consistency and response time
• Accuracy of CRM updates and documentation