Remote Contract Operations Specialist

Category; Bahrain; On-site; BHD 23,000 - 34,000; Full time

Job summary

Category is seeking a Customer Operations Specialist to own contract lifecycle management, execution, and CRM alignment across a large customer portfolio. The role emphasizes ownership, outbound outreach, and revenue collaboration within a remote, contract-focused environment.

The candidate will manage contract data, ensure accuracy, and drive completion through proactive follow-ups while maintaining reporting integrity across systems.

Qualifications

• 2–4+ years in contract administration or customer operations.
• Proficient in Salesforce and DocuSign.
• Strong written and verbal English communication; high attention to detail.

Responsibilities

• Own contracts from initiation to execution and maintain CRM accuracy.
• Conduct high-volume outbound outreach via email and phone.
• Update Salesforce with contract and revenue data; ensure data integrity.
• Manage AutoPay enrollment and compliance; track exceptions.
• Generate daily performance reports and track KPIs across contracts.
• Support collections and billing operations as needed.
• Improve contract workflows and documentation processes.

Skills

Contract administration

Customer operations

Billing operations

Operational coordination

Attention to detail

Written communication

Tools

Salesforce

DocuSign

Google Sheets

Microsoft Excel

Job description

Category is seeking a Customer Operations Specialist to own contract lifecycle management, execution, and CRM alignment across a large customer portfolio. The role emphasizes ownership, outbound outreach, and revenue collaboration within a remote, contract-focused environment.

The candidate will manage contract data, ensure accuracy, and drive completion through proactive follow-ups while maintaining reporting integrity across systems.