Remote Collections Specialist — High-Volume Payments

Category; Bahrain; On-site; BHD 8,000 - 12,000; Full time

Job summary

Category is seeking a results-driven Collections Specialist to take ownership of past-due accounts and drive payment recovery. You will engage customers with 100+ outbound calls daily and aim for timely resolutions to protect revenue.

Responsibilities include maintaining CRM records, following up via calls and emails, and collaborating across teams to resolve billing issues and improve recovery rates.

Qualifications

• Proven experience in collections, accounts receivable, or high-volume outbound calling roles.
• Comfortable making 100+ outbound calls per day consistently.
• Strong objection-handling and negotiation skills.
• Experience using CRM tools (Salesforce or similar).
• Excellent verbal and written English communication skills.
• High attention to detail and accuracy in documentation.
• Ability to manage multiple accounts and follow-ups simultaneously.

Responsibilities

• Make 100+ outbound calls daily to customers with overdue invoices.
• Follow up consistently via calls and emails until payment resolution.
• Navigate gatekeepers and reach decision-makers responsible for payments.
• Handle objections and drive conversations toward payment commitments.
• Investigate billing discrepancies and customer concerns.
• Coordinate internally to resolve issues impacting payments.
• Maintain accurate records of all calls, follow-ups, and outcomes in CRM.
• Track customer interactions, payment commitments, and next steps.
• Communicate clearly and professionally with customers.
• Provide updates on payment status and issue resolution.
• Maintain a balance between firmness and professionalism in collections conversations.
• Identify recurring issues impacting collections and share insights to improve processes.

Tools

Salesforce

Job description

Category is seeking a results-driven Collections Specialist to take ownership of past-due accounts and drive payment recovery. You will engage customers with 100+ outbound calls daily and aim for timely resolutions to protect revenue.

Responsibilities include maintaining CRM records, following up via calls and emails, and collaborating across teams to resolve billing issues and improve recovery rates.