Remote SaaS Support Specialist: Troubleshooting Onboarding

Employment; Bahrain; On-site; BHD 15,000 - 24,000; Full time

Job summary

Pavago is hiring a tech support specialist to provide hands-on technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications. You will handle ticket resolution, onboarding, access management, and knowledge base documentation while delivering clear, customer‑friendly guidance.

The role emphasizes frontline technical support, collaboration with QA, Product, Engineering, and DevOps, and maintaining high first-contact resolution in a

Qualifications

• 1–2+ years of experience in technical support or SaaS support.
• Experience with customer-facing troubleshooting and IT helpdesk practices.
• Familiarity with monitoring tools and ticketing platforms is a plus.

Responsibilities

• Provide technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing apps.
• Handle ticket resolution, escalation, and knowledge base documentation.
• Assist with user onboarding, access management, and cross‑functional collaboration.

Skills

Strong troubleshooting

Customer-facing communication

Documentation

English communication

Multitasking

Tools

Zendesk

Jira Service Desk

ServiceNow

Freshdesk

Datadog

Splunk

New Relic

Job description

Pavago is hiring a tech support specialist to provide hands-on technical troubleshooting and support across SaaS platforms, internal systems, hardware, and customer-facing applications. You will handle ticket resolution, onboarding, access management, and knowledge base documentation while delivering clear, customer‑friendly guidance.

The role emphasizes frontline technical support, collaboration with QA, Product, Engineering, and DevOps, and maintaining high first-contact resolution in a