High-Volume Collections Specialist: Payment Recovery

Employment; Bahrain; On-site; BHD 6,000 - 12,000; Full time

Job summary

Employment is seeking a results-driven collections specialist in Bahrain to own past-due accounts and drive payment recovery. You will handle 100+ outbound calls daily, engage customers, and resolve outstanding balances to protect company revenue.

You will maintain accurate CRM records, follow up persistently, and communicate clearly with customers. This is a high-activity role requiring resilience and strong negotiation skills.

Qualifications

• Proven experience in collections, accounts receivable, or high-volume outbound calling roles.
• Comfortable making 100+ outbound calls per day consistently.
• Strong objection-handling and negotiation skills.
• Experience using CRM tools (Salesforce or similar).
• Excellent verbal and written English communication skills.

Responsibilities

• Collections & payment recovery: Make 100+ outbound calls daily to customers with overdue invoices; follow up until payment resolution; navigate gatekeepers to reach decision-makers.
• Billing issues & case resolution: Investigate discrepancies and delays; coordinate internally to resolve issues.
• CRM management & documentation: Maintain accurate records of all calls and outcomes in CRM; track interactions and next steps.
• Customer communication: Communicate clearly with customers; provide updates on payment status and issue resolution.
• Process improvement & reporting: Identify recurring issues; share insights to improve recovery rates and daily activity.

Skills

Outbound calls

Negotiation

CRM experience

English communication

Attention to detail

Multitasking

Tools

Salesforce

Job description

Employment is seeking a results-driven collections specialist in Bahrain to own past-due accounts and drive payment recovery. You will handle 100+ outbound calls daily, engage customers, and resolve outstanding balances to protect company revenue.

You will maintain accurate CRM records, follow up persistently, and communicate clearly with customers. This is a high-activity role requiring resilience and strong negotiation skills.