Operations Manager

Arab Financial Services; Capital Governorate; On-site; BHD 30,000 - 54,000; Full time

Job summary

Arab Financial Services is seeking an experienced Operations Manager to lead end-to-end card operations, ensuring efficient processing, compliance, and risk management. The role focuses on optimizing processes and coordinating with stakeholders and vendors.

You will oversee card issuing and acquiring, monitor fraud, manage chargeback handling, and ensure adherence to Visa and Mastercard rules while driving operational excellence across payment flows.

Qualifications

• 5+ years of experience in a similar role.
• Relevant industry certifications in payments, cards, fraud, or risk management are an advantage.
• Experience working with banking, fintech, or payment services organizations.

Responsibilities

• Lead and provide subject matter expertise across all aspects of card operations.
• Oversee card issuing and acquiring operations, ensuring efficient and compliant processes.
• Manage fraud operations, including monitoring, investigation, and prevention initiatives.
• Handle chargeback and dispute management processes in line with scheme regulations and service standards.
• Support and optimize global payments operations and associated payment flows.
• Ensure adherence to Visa and Mastercard scheme rules and regulatory requirements.
• Monitor and manage operational risk, reconciliation activities, and exception handling.
• Identify process improvement opportunities and implement best practices across card operations functions.
• Collaborate with internal stakeholders, vendors, and scheme partners to drive operational efficiency and customer satisfaction.

Skills

Card operations

Fraud risk management

Process optimization

Stakeholder collaboration

Regulatory compliance

Operational risk monitoring

Job description

We are seeking a highly experienced Operations Manager to join our team. The ideal candidate will possess deep expertise across the end-to-end cards operations lifecycle and play a key role in driving operational excellence, compliance, risk management, and process optimization.

Responsibilities

• Lead and provide subject matter expertise across all aspects of card operations.
• Oversee card issuing and acquiring operations, ensuring efficient and compliant processes.
• Manage fraud operations, including monitoring, investigation, and prevention initiatives.
• Handle chargeback and dispute management processes in line with scheme regulations and service standards.
• Support and optimize global payments operations and associated payment flows.
• Ensure adherence to Visa and Mastercard scheme rules and regulatory requirements.
• Monitor and manage operational risk, reconciliation activities, and exception handling.
• Identify process improvement opportunities and implement best practices across card operations functions.
• Collaborate with internal stakeholders, vendors, and scheme partners to drive operational efficiency and customer satisfaction.

Qualifications

• 5+ years of experience in a similar role
• Relevant industry certifications in payments, cards, fraud, or risk management are an advantage.
• Experience working with banking, fintech, or payment services organizations.