CMS Processing Manager

TAT IT Technolgies; Capital Governorate; On-site; BHD 20,000 - 30,000; Full time

Job summary

TAT IT Technolgies in Bahrain is seeking a CMS Processing Manager to lead 24x7 support for Card Management Systems and payment processing platforms. You will ensure high availability, monitor end-to-end transaction flows, and coordinate with Visa/Mastercard networks.

The ideal candidate will have deep CMS and card payments experience, strong risk and PCI DSS knowledge, and hands-on API and cloud familiarity.

Qualifications

• Strong experience of Card Management Systems (CMS) and card payment processing.
• Manage 24x7 L1 and L2 support for card systems.
• Hands-on understanding of payment switching and transaction processing.
• Strong understanding of ISO 8583 messaging and payment transaction flows.
• Experience in Risk, PCI DSS, internal risk, Compliance & Business Continuity.
• Experience Working With Visa And Mastercard Payment Networks.
• Experience in Rest API, Microservices, cloud.

Responsibilities

• Lead and manage 24x7 L1/L2 production support for CMS and payment platforms.
• Ensure high availability, stability, scalability, and performance.
• Monitor end-to-end transaction flows across authorization, switching, acquiring, settlement, reconciliation, and statement processing.
• Monitor transaction volumes, throughput, system performance, and health across channels.
• Ensure achievement of SLA/KPI targets, including availability, response time, and throughput.
• Maintain high-availability targets of 99.9%+ for payment platforms.
• Identify bottlenecks and drive remediation.
• Lead resolution of critical incidents impacting processing.
• Establish incident escalation and stakeholder management processes.
• Drive RCA for major incidents and ensure permanent corrective actions.
• Manage problem management and track recurring incidents to closure.
• Provide regular service health, availability, incident, and performance reports to senior management.
• Act as interface with Visa, Mastercard, payment processors, vendors and partners.
• Coordinate upgrades, certifications, changes, and operational activities.
• Provide technical oversight across payment switching, CMS, and transaction processing.
• Support modernization with microservices, APIs, cloud platforms, and digital payments.
• Support risk, compliance, and business continuity readiness.

Skills

CMS expertise

24x7 support

Incident management

Root cause analysis

Vendor management

Leadership

Payment processing

ISO 8583

PCI DSS

Cloud

REST API

Microservices

Tools

Visa Mastercard networks

REST API

Microservices

Cloud platforms

Job description

We have an urgent requirement for CMS Processing Manager for our client in Bahrain

Strong experience of Card Management Systems (CMS) and card payment processing(Must)

Manage 24x7 L1 and L2 support for card systems(Must)

Hands-on understanding of payment switching and transaction processing(must)

Strong understanding of ISO 8583 messaging and payment transaction flows(Must)

Experience in Risk, PCI DSS, internal risk, Compliance & Business Continuity(Must)

Experience Working With Visa And Mastercard Payment Networks(Must)

Experience in Rest API, Microservices, cloud(Must)

Key Responsibilities

• Lead and manage 24x7 L1/L2 production support for Card Management Systems (CMS), payment processing and switching platforms.
• Ensure high availability, stability, scalability, and performance of critical card and payment processing applications.
• Monitor end-to-end transaction flows across authorization, switching, acquiring, clearing, settlement, reconciliation, and statement processing.
• Monitor transaction volumes, throughput, system performance, and operational health across multiple payment channels.
• Ensure achievement of defined SLA/KPI targets, including system availability, response time, transaction throughput, incident resolution, and service performance.
• Maintain high-availability targets of 99.9%+ for business-critical payment platforms.
• Identify performance bottlenecks, capacity constraints, and potential points of failure and drive appropriate remediation.

Incident, Problem & Service Management

• Lead the resolution of P1/P2 critical incidents impacting card and payment transaction processing.
• Establish effective incident escalation, communication, and stakeholder-management processes.
• Drive detailed Root Cause Analysis (RCA) for major incidents and ensure implementation of permanent corrective and preventive actions.
• Manage problem management activities and track recurring incidents to closure.
• Provide regular service health, availability, incident, and performance reports to senior management and business stakeholders.

Payment Networks & Vendor Management

• Act as a key technical and operational interface with Visa, Mastercard, payment processors, technology vendors, and third-party service providers.
• Coordinate network-related incidents, certifications, upgrades, changes, and operational activities.
• Manage vendor performance against agreed SLAs, KPIs, and contractual commitments.
• Drive issue resolution and escalation with external partners when required.

Technical & Platform Responsibilities

• Provide technical oversight across payment switching, CMS, card issuance, transaction processing, and payment integration platforms.
• Ensure efficient integration and transaction processing using ISO 8583, APIs, microservices, and other payment interfaces.
• Support card payment capabilities including ECOM, tokenization, card issuance, acquiring, switching, and VAS services.
• Drive platform performance optimization, scalability, capacity planning, and technical service improvements.
• Contribute to modernization initiatives involving microservices, APIs, cloud platforms, and digital payment technologies.
• Support migration and transformation initiatives involving critical payment-processing platforms.

Risk, Compliance & Business Continuity

• Ensure payment platforms and operational processes comply with PCI DSS, internal risk policies, information-security standards, and applicable regulatory requirements.
• Support internal and external audits and ensure timely closure of audit observations.
• Identify operational and technology risks and implement appropriate mitigation measures.
• Ensure appropriate controls are in place for critical payment applications and production environments.
• Support Business Continuity Planning (BCP), Disaster Recovery (DR), and resilience testing activities.
• Ensure readiness for business continuity and disaster recovery scenarios impacting payment processing.

Leadership & Stakeholder Management

• Lead, mentor, and manage technical support teams responsible for critical payment-processing platforms.
• Establish operational processes, technical standards, and best practices for production support.
• Act as the primary point of contact for Business, Operations, Technology, Risk, Compliance, and external payment partners.
• Drive continuous service improvement, automation, operational efficiency, and reduction of recurring incidents.

Skills: transaction processing,processing,cms