CMS Processing Manager

Arab Financial Services; Capital Governorate; On-site; BHD 45,000 - 67,000; Full time

Job summary

Arab Financial Services is seeking a CMS Processing Manager to oversee the availability, stability, and performance of payment processing platforms including acquiring, switching, and transaction processing systems.

You will lead 24x7 support, drive incident response and RCA, and collaborate with card networks and vendors to meet regulatory and business requirements.

Qualifications

• 10-15 years in payments with 3+ years in leadership roles.
• Prior processor exposure and team leadership experience.
• Experience with migration projects in payment ecosystems.

Responsibilities

• Manage 24x7 L1 and L2 support for card systems.
• Oversee stability across transaction channels and settlements.
• Lead incident management, RCA and problem resolution.
• Coordinate with Visa, Mastercard and vendors.
• Ensure PCI DSS and audit compliance.
• Provide regular service status reporting and SLA tracking.

Skills

Leadership

Incident management

L1/L2 support

Education

Bachelor's in computer science

Tools

ISO8583

API

Card Issuance

Tokenization

ECOM

Micro-services

Cloud exposure

Job description

Job Purpose:

The CMS Processing Manager is responsible for ensuring the availability, stability, and performance of payment processing platforms, including acquiring, switching, and transaction processing systems. The role oversees day-to-day operational support, incident management, and continuous service improvement to meet business and regulatory requirements.

Principal Responsibilities:

• Manage 24x7 L1 and L2 support for card systems
• Ensure stability across transaction channels
• Monitor transaction flows, settlement, reconciliation and statements
• Drive incident management, RCA and problem resolution Coordinate with Visa, Mastercard and vendors.
• Manage and track SLAs / KPIs (availability, response time, throughput)
• Ensure systems meet high availability targets (e.g., 99.9%+)
• Identify bottlenecks and drive capacity optimization
• Ensure minimal risk deployments for critical payment systems
• Support release planning and regression validation
• Act as the primary point of contact for business, operations, and external partners
• Provide regular service status reporting
• Lead resolution of critical incidents (P1/P2) impacting transaction processing
• Drive root cause analysis (RCA) and ensure permanent fixes
• Manage releases, certifications and deployments, review change
• Ensure PCI DSS and audit compliance

Risk, Compliance & Business Continuity:

Ensure compliance with AFS risk policies, PCI DSS, and regulatory requirements. Escalate issues timely and support BCP testing and readiness.

Job Requirements:

Knowledge:

Card Domain, CMS, settlement, switching, VAS Services

Experience:

10-15 years in payments, 3+ years in leadership roles, prior processor exposure, team leading exposure, migration experience

Technical:

Switching, ISO8583, API, Card Issuance, Tokenization, ECOM, Micro-services, Cloud exposure

Education:

Bachelor’s in computer science or equivalent