Onsite Customer Experience Specialist - Manama

CALO; Manama; On-site; BHD 4,800 - 8,000; Full time

Job summary

CALO in Manama is seeking a Customer Experience Associate to be the main contact for customers. You will respond to inquiries via live chat and phone, onboard new users, and ensure a smooth start to their journey.

We value empathy, strong English and Arabic communication, and fast typing. Fresh graduates are welcome; a shift-based, collaborative environment is offered to help you grow with CALO.

Qualifications

• Fluent in English and Arabic, verbal and written.
• Fresh graduate or 1–3 years in customer service.
• Strong problem-solving and empathy.]
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Responsibilities

• Answer customer queries via live chat and phone.
• Welcome and onboard new customers.
• Build relationships to ensure a positive experience.
• Escalate and communicate feedback to relevant teams.
• Resolve issues with empathy and clear communication.
• Follow up on customer pain points to improve processes.

Skills

Bilingual English & Arabic

Fast typing

Customer service experience

Job description

CALO in Manama is seeking a Customer Experience Associate to be the main contact for customers. You will respond to inquiries via live chat and phone, onboard new users, and ensure a smooth start to their journey.

We value empathy, strong English and Arabic communication, and fast typing. Fresh graduates are welcome; a shift-based, collaborative environment is offered to help you grow with CALO.