Customer Experience Specialist (Bilingual EN/AR)

Calo Inc.; Jid Hafs; On-site; BHD 7,800 - 12,000; Full time

Job summary

Calo Inc. is seeking a Customer Experience Associate in Bahrain to be the main point of contact for customers via live chat and phone. You will build relationships from first contact, onboard new users, and ensure a positive experience by addressing queries and resolving issues with empathy.

The role requires bilingual English/Arabic communication and a calm, helpful demeanor. You will collaborate with multiple teams to relay feedback and identify process improvements, contributing to a

Qualifications

• Fresh graduate or 1–3 years in customer service
• Excellent English & Arabic communication
• Strong empathy and problem-solving skills
• Ability to stay calm under pressure

Responsibilities

• Handle live chat and phone queries to help solve issues
• Build relationships with customers from first contact and ensure satisfaction
• Onboard customers to start their journey
• Collaborate with cross-functional teams to resolve customer pain points
• Exceed expectations to WOW customers
• Provide feedback to teams and follow up on improvements

Skills

Bilingual English/Arabic

Empathy

Problem solving

Time management

Job description

Calo Inc. is seeking a Customer Experience Associate in Bahrain to be the main point of contact for customers via live chat and phone. You will build relationships from first contact, onboard new users, and ensure a positive experience by addressing queries and resolving issues with empathy.

The role requires bilingual English/Arabic communication and a calm, helpful demeanor. You will collaborate with multiple teams to relay feedback and identify process improvements, contributing to a