Customer Experience Associate

Calo Inc.; Jid Hafs; On-site; BHD 7,800 - 12,000; Full time

Job summary

Calo Inc. is seeking a Customer Experience Associate in Bahrain to be the main point of contact for customers via live chat and phone. You will build relationships from first contact, onboard new users, and ensure a positive experience by addressing queries and resolving issues with empathy.

The role requires bilingual English/Arabic communication and a calm, helpful demeanor. You will collaborate with multiple teams to relay feedback and identify process improvements, contributing to a

Qualifications

• Fresh graduate or 1–3 years in customer service
• Excellent English & Arabic communication
• Strong empathy and problem-solving skills
• Ability to stay calm under pressure

Responsibilities

• Handle live chat and phone queries to help solve issues
• Build relationships with customers from first contact and ensure satisfaction
• Onboard customers to start their journey
• Collaborate with cross-functional teams to resolve customer pain points
• Exceed expectations to WOW customers
• Provide feedback to teams and follow up on improvements

Skills

Bilingual English/Arabic

Empathy

Problem solving

Time management

Job description

About Calo (more Here)

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

About Calo (more Here)

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers.

Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals.

We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

Why This Role Matters

We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.

What You’ll Do

• Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
• Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
• Onboarding customers to kick-off their journey
• Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
• Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
• Communicating feedback to the team and following up on resolving customers’ pain points

What We’re Looking For

• Fresh graduate or preferably working in a customer service role for 1 - 3 years
• Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
• Passionate about problem solving; you get satisfaction from making people’s lives better
• A people’s person by nature
• Have a deep sense of empathy & drive to resolve customer issues
• Maintain a calm demeanor when facing challenges or stressful situations
• Ability to organize your time efficiently, and complete tasks in a timely manner
• Interested in working on shift basis

The Hiring Journey

• Screening meeting with our TA team
• Technical interview
• Culture-fit interview
• Offer stage