Customer Experience Intern at CALO

CALO; Manama; On-site; BHD 1,800 - 3,600; Full time

Job summary

CALO is an app providing personalized meal plans for busy people, launched in Bahrain in 2019. We are seeking a Customer Experience Intern to be the main contact for customers in Manama.

You will engage with users via live chat and phone, onboard new customers, and collaborate with internal teams to resolve issues.

Qualifications

• Fresh graduate with internship experience in customer service preferred.
• Excellent verbal and written communication in English and Arabic.
• Fast typer.
• Empathetic and people-focused.
• Able to manage time and work on shifts.

Responsibilities

• Communicating with customers via live chat and phone to answer questions and help solve problems.
• Building relationships with customers from the moment they speak to us by welcoming them and ensuring satisfaction with their experience.
• Onboarding customers to kick-off their journey.
• Exhibiting empathy when dealing with people and coordinating with teams to resolve issues.
• Ensuring the customer is WOW’ed by our service by going above and beyond to ensure they leave the conversation satisfied.
• Communicating feedback to the team and following up on resolving customers’ pain points.

Skills

English & Arabic

Communication skills

Empathy

Problem solving

Time management

Education

Fresh graduate

Job description

Customer Experience Intern at CALO

Location: Manama, B13, BH

Contract: Full time on site

About Calo

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers. Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals. We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

Why This Role Matters

We're looking for talented, enthusiastic and dedicated Customer Experience Intern to be the main point of contact for our customers.

What You’ll Do

• Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
• Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
• Onboarding customers to kick-off their journey
• Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
• Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
• Communicating feedback to the team and following up on resolving customers’ pain points

What We’re Looking For

• Fresh graduate, preferably with internship experience in a customer service role
• Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
• Passionate about problem solving; you get satisfaction from making people’s lives better
• A people’s person by nature
• Have a deep sense of empathy & drive to resolve customer issues
• Maintain a calm demeanor when facing challenges or stressful situations
• Ability to organize your time efficiently, and complete tasks in a timely manner
• Interested in working on shift basis

The Hiring Journey

Screening meeting with our TA team

Technical interview

Culture-fit interview

Offer stage