Luxury In-Room Dining Specialist: Upsell & WOW Guests

RAFFLES; Manama; On-site; BHD 9,000 - 12,000; Full time

Job summary

RAFFLES in Manama is seeking an in-room dining waiter to deliver personalized F&B service within luxury villas and hotel suites. You will greet guests, present menus, make recommendations, and ensure timely delivery with impeccable presentation.

The role requires 1–2 years in a 5-star environment, excellent English, ability to lift trays, and knowledge of menu ingredients and wine pairings. You will uphold HACCP and assist other outlets during busy periods, driving a buggy when needed.

Qualifications

• Minimum 1–2 years experience as an In-Room Dining Waiter or F&B Server in a luxury setting.
• Excellent English communication; additional languages are a plus.
• Ability to lift trays/trolleys and work outdoors in heat.
• Strong knowledge of menu ingredients, wine pairing, and upselling techniques.

Responsibilities

• Demonstrate strong knowledge of menu items, ingredients, garnishes, and preparation methods to assist guests with recommendations.
• Greet guests warmly and provide personalized in-room F&B service with attention to detail and timeliness.
• Set up, present, and serve meals with proper table settings, presentation, and portion control.
• Respond to guest inquiries and requests promptly while actively promoting F&B services and upselling.
• Maintain cleanliness, hygiene, and organization of trolleys, workstations, and storage areas; follow food safety and HACCP standards.
• Report guest feedback and issues to management and follow up to ensure satisfaction.
• Support other F&B outlets during busy periods; demonstrate flexibility and teamwork.
• Safely operate and drive a buggy for delivery/collection of in-villa orders across the property.
• Take responsibility for Destination Dining setups, including outdoor or special locations; create WOW experiences through personalization.

Skills

Excellent English

Upselling techniques

Menu knowledge

Guest service

Physical fitness

Wine pairing

Job description

RAFFLES in Manama is seeking an in-room dining waiter to deliver personalized F&B service within luxury villas and hotel suites. You will greet guests, present menus, make recommendations, and ensure timely delivery with impeccable presentation.

The role requires 1–2 years in a 5-star environment, excellent English, ability to lift trays, and knowledge of menu ingredients and wine pairings. You will uphold HACCP and assist other outlets during busy periods, driving a buggy when needed.