F&B Captain – In Villa Dinning

Raffles Hotels & Resorts; Manama; On-site; BHD 18,000 - 28,000; Full time

Job summary

Raffles Al Areen Palace Bahrain seeks an In-Villa Dining Lead to supervise the team during shifts, ensuring exceptional, personalized in-room dining service and flawless presentation of meals.

You will train junior staff, ensure HACCP compliance, and respond to guest inquiries, contributing to the WOW experiences that define this ultra-luxury property.

Qualifications

• 2–3 years luxury in-room dining experience.
• Minimum 1 year in a supervisory or captain role.
• Excellent English communication skills.
• Additional languages are a plus.
• Strong leadership and team management skills.
• Ability to work outdoors.
• Professional grooming and guest discretion.

Responsibilities

• Lead and supervise the In-Villa Dining team during shifts.
• Greet guests warmly and provide professional, personalized in-room dining service.
• Set up, present, and serve meals according to departmental standards.
• Respond to guest enquiries and promote upselling opportunities.
• Maintain cleanliness, hygiene, and organization of trolleys, workstations, and equipment.
• Follow food safety and HACCP standards at all times.
• Report guest feedback, complaints, and irregularities to management.
• Train, coach, and mentor junior waitstaff.
• Coordinate daily tasks and ensure timely service delivery.
• Safely operate a buggy for timely delivery and collection of orders.

Skills

Leadership

Team management

English communication

Outdoor work

Job description

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

• Lead and supervise the In-Villa Dining team during shifts
• Demonstrate strong knowledge of menu items, ingredients, garnishes, and preparation methods
• Greet guests warmly and provide professional, personalized in-room dining service
• Set up, present, and serve meals according to departmental standards
• Respond to guest enquiries and promote upselling opportunities
• Maintain cleanliness, hygiene, and organization of trolleys, workstations, and equipment
• Follow food safety and HACCP standards at all times
• Handle collection and breakdown of used dishes, trays, and trolleys efficiently
• Report guest feedback, complaints, and irregularities to management
• Support other F&B outlets during busy periods as needed
• Safely operate and drive a buggy for timely delivery and collection of orders
• Take full responsibility for Destination Dining setups and create "WOW Experiences"
• Train, coach, and mentor junior waitstaff
• Coordinate daily tasks and ensure timely service delivery

Qualifications

• 2–3 years luxury in-room dining experience
• Minimum 1 year in a supervisory or captain role
• Excellent English communication skills
• Additional languages are a plus
• Strong leadership and team management skills
• Ability to work outdoors
• Professional grooming and guest discretion

Additional Information

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.