Luxury In-Room Dining Captain: Lead WOW Experiences

Raffles Hotels & Resorts; Manama; Sur place; BHD 6 000 - 9 000; Plein temps

Avantages offerts par ce poste

Employee benefit card offeringDiscount

Learning programs through our Academie

Opportunity to grow within property

CSR activities participation

Résumé du poste

Raffles Hotels & Resorts in Bahrain invites a talented In-Room Dining Supervisor to lead the villa dining team at Raffles Al Areen Palace Bahrain. You will supervise shifts, mentor junior staff, and ensure exceptional, personalised in-room dining experiences for discerning guests.

Key qualifications include 2–3 years luxury in-room dining, at least 1 year in a supervisory role, and excellent English communication.

Qualifications

• 2–3 years luxury in-room dining experience.
• Minimum 1 year in a supervisory or captain role.
• Excellent English communication skills.
• Strong leadership and team management abilities.
• Ability to work outdoors and maintain professional grooming.

Responsabilités

• Lead and supervise the In-Villa Dining team during shifts.
• Demonstrate strong knowledge of menu items, ingredients, garnishes, and preparation methods.
• Greet guests warmly and provide professional, personalized in-room dining service.
• Set up, present, and serve meals according to departmental standards.
• Respond to guest enquiries and promote upselling opportunities.
• Maintain cleanliness, hygiene, and organization of trolleys, workstations, and equipment.
• Follow food safety and HACCP standards at all times.
• Handle collection and breakdown of used dishes, trays, and trolleys efficiently.
• Report guest feedback, complaints, and irregularities to management.
• Support other F&B outlets during busy periods as needed.
• Safely operate and drive a buggy for timely delivery and collection of orders.
• Take full responsibility for Destination Dining setups and create "WOW Experiences".
• Train, coach, and mentor junior waitstaff.
• Coordinate daily tasks and ensure timely service delivery.

Description du poste

Raffles Hotels & Resorts in Bahrain invites a talented In-Room Dining Supervisor to lead the villa dining team at Raffles Al Areen Palace Bahrain. You will supervise shifts, mentor junior staff, and ensure exceptional, personalised in-room dining experiences for discerning guests.

Key qualifications include 2–3 years luxury in-room dining, at least 1 year in a supervisory role, and excellent English communication.