Luxury Guest Experience Manager

Advanced Search; Bahrain; On-site; BHD 60,000 - 90,000; Full time

Job summary

Advanced Search is seeking a Hospitality And Guest Experience Manager to elevate our private club's member and guest experience through luxury service standards, cross-functional leadership, and proactive engagement with VIPs and visiting delegations.

The role oversees hospitality operations, service excellence, training, and continuous improvement across all facilities, events, and touchpoints, ensuring a five-star standard for every interaction.

Qualifications

• Bachelor's degree in hospitality management, hotel management, tourism, business administration, or a related discipline.
• 5–8+ years' experience in luxury hospitality, private clubs, five-star hotels, luxury resorts, or premium lifestyle destinations.
• Proven experience in guest relations, front office, hospitality operations, or luxury service management.
• Strong understanding of luxury hospitality standards, member experience, and service excellence frameworks.
• Experience leading cross-functional service improvement initiatives.
• Exceptional interpersonal, communication, and relationship-building skills.
• Comfortable engaging with senior executives, VIPs, members, and international guests.
• Experience designing service standards and delivering hospitality training is highly desirable.

Responsibilities

• Build meaningful relationships with members, understanding their preferences, expectations, and feedback.
• Ensure every member interaction reflects the standards of a luxury private club.
• Personally engage with members throughout the club, maintaining a visible presence across facilities.
• Resolve member concerns promptly, professionally, and with a service recovery mindset.
• Identify opportunities to surprise and delight members through personalised experiences.
• Act as the primary hospitality ambassador for members, guests, VIPs, and visiting delegations.

Skills

Guest relations

Hospitality operations

Cross-functional leadership

Interpersonal communication

VIP engagement

Service standards

Education

Bachelor’s degree in hospitality management, hotel management, tourism, business administration, or related

Job description

Advanced Search is seeking a Hospitality And Guest Experience Manager to elevate our private club's member and guest experience through luxury service standards, cross-functional leadership, and proactive engagement with VIPs and visiting delegations.

The role oversees hospitality operations, service excellence, training, and continuous improvement across all facilities, events, and touchpoints, ensuring a five-star standard for every interaction.