Spa & Recreation Manager

Radisson Hotel Group; Manama; On-site; BHD 13,392 - 26,784; Full time

Job summary

Radisson Hotel Group is seeking a Spa & Recreation Manager to lead our luxury spa and health club team, ensuring premium guest experiences and exceeding service standards in a high-end hotel environment.

The role requires hands-on leadership, 2+ years in a similar luxury spa setting, and a strong focus on budget control, operations, and staff development within a hospitality context.

Qualifications

• Proven experience in a similar role in a luxury spa and health club for a minimum of 2 years.
• Excellent managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to exceptional guest service with a passion for the hospitality industry.
• Strong communication skills.
• Ability to find creative solutions and provide advice and recommendations.
• Personal integrity and the ability to work in a high-excellence environment.
• Experienced in using IT systems on various platforms.

Responsibilities

• Drive smooth running of the department and ensure guest experience is delivered to the highest levels.
• Proactively improve guest satisfaction and respond to inquiries and resolve problems promptly.
• Deliver on plans and objectives for leisure initiatives and hotel targets.
• Manage the leisure team and foster growth, development, and performance.
• Oversee departmental budget, control costs and inventory, and monitor productivity.
• Develop activities that positively impact overall facilities performance.
• Implement programmes to advance service standards, profitability, and cost control.
• Ensure compliance with legislation and best practices for audits.

Skills

Management

Leadership

Communication

IT systems

Tools

IT systems

Job description

Spa & Recreation Manager

Responsibilities

• Drive smooth running of the department, where all aspects of the guest experience are delivered to the highest levels
• Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Delivers on plans and objectives where leisure initiatives & hotel targets are achieved
• Manages the leisure team fostering a culture of growth, development and performance within the department
• Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
• Creative approach to drive variety of activities that positively impact of the overall performance of all facilities
• Delivers effective programmes that advance service standards, profitability and cost control
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements

• Female Candidate only
• Proven experience in similar role in luxury spa and health club for a minimum of 2 years
• Excellent managerial skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills