Housekeeping Team Leader

Accorhotel; Manama; On-site; BHD 9,000 - 15,000; Full time

Job summary

Accorhotel is seeking a Housekeeping Supervisor to lead a team of Room Attendants, Public Area Attendants and House Attendants to uphold brand standards across guest rooms and public spaces.

You will schedule work, monitor inventories, address guest requests and coach staff to meet departmental goals, while ensuring safety and quality in all tasks.

Qualifications

• Strong understanding of housekeeping operations and hotel standards.
• Excellent leadership and team management skills.
• Strong attention to detail and quality control.
• Good communication and interpersonal skills.
• Ability to handle guest complaints professionally.
• Knowledge of cleaning chemicals, equipment, and safety procedures.
• Inventory and stock management skills.
• Proficiency in hotel systems (PMS) and Microsoft Office applications.
• Ability to work under pressure and manage multiple priorities.
• Good command of English; additional languages are an advantage

Responsibilities

• Supervise and coordinate the daily activities of Room Attendants House Attendants Public Area Attendants
• Assign daily work schedules room allocations and special projects according to occupancy levels and operational requirements
• Ensure all guest rooms corridors public areas and service areas are cleaned and maintained according to brand standards
• Ensure proper handling and reporting of Lost amp Found items according to hotel procedures
• Monitor DND Do Not Disturb rooms and ensure appropriate follow-up procedures are followed
• Respond promptly and professionally to guest requests concerns and complaints
• Lead motivate coach and support the housekeeping team to achieve departmental objectives
• Assist with performance evaluations and development plans
• Control and monitor the usage of cleaning supplies guest amenities linen uniforms and equipment
• Assist with monthly inventories of linen guest supplies and housekeeping materials
• Monitor stock levels and report shortages promptly
• Ensure housekeeping equipment is maintained and used safely and correctly
• Complete daily inspection reports discrepancy reports and shift handovers

Skills

Leadership

Communication

Attention to detail

Guest service

Team management

English language

PMS proficiency

MS Office

Stock/inventory control

Problem solving

Pressure management

Tools

PMS

MS Office

Job description

Responsibilities

• Supervise and coordinate the daily activities of Room Attendants House Attendants Public Area Attendants
• Assign daily work schedules room allocations and special projects according to occupancy levels and operational requirements
• Ensure all guest rooms corridors public areas and service areas are cleaned and maintained according to brand standards
• Ensure proper handling and reporting of Lost amp Found items according to hotel procedures
• Monitor DND Do Not Disturb rooms and ensure appropriate follow-up procedures are followed
• Respond promptly and professionally to guest requests concerns and complaints
• Lead motivate coach and support the housekeeping team to achieve departmental objectives
• Assist with performance evaluations and development plans
• Control and monitor the usage of cleaning supplies guest amenities linen uniforms and equipment
• Assist with monthly inventories of linen guest supplies and housekeeping materials
• Monitor stock levels and report shortages promptly
• Ensure housekeeping equipment is maintained and used safely and correctly
• Complete daily inspection reports discrepancy reports and shift handovers

Qualifications

• Strong understanding of housekeeping operations and hotel standards.
• Excellent leadership and team management skills.
• Strong attention to detail and quality control.
• Good communication and interpersonal skills.
• Ability to handle guest complaints professionally.
• Knowledge of cleaning chemicals, equipment, and safety procedures.
• Inventory and stock management skills.
• Proficiency in hotel systems (PMS) and Microsoft Office applications.
• Ability to work under pressure and manage multiple priorities.
• Good command of English; additional languages are an advantage