Reservation Agent

Accorhotel; Muharraq; On-site; BHD 11,000 - 18,000; Full time

Benefits offered by this job

Employee benefit card offeringdiscount

Learning programs through our Academie

Grow within property and across the世界

Planet 21 CSR activities

Job summary

Accor Bahrain is seeking a Reservations Agent to welcome guests and transform inquiries into seamless bookings, delivering warm, professional service that sets the tone for a memorable stay.

You will upsell facilities, accurately enter reservations in Opera, and assist guests with information and special requests. Fluency in English is essential; additional languages are a plus.

Qualifications

• Guest focused personality is essential
• experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus

Responsibilities

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Skills

Guest focus

Upselling

Interpersonal skills

Problem solving

English fluency

Tools

Opera System

Job description

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you:

In 3-4 bullet points, showcase the benefits and perks of working at the property

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Consistently offer exceptional, friendly and engaging service
• Ensure the best selection for the guest and ensure revenue is maximized through up-selling
• Recommend property facilities and assist guests with information and special requests
• Book room reservation requests, enter rooming lists, and update accurate information in the system

Your experience and skills include:

• Guest focused personality is essential
• experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus