Guest Experience & Reservations Specialist

Accor; Amwaj Islands; On-site; BHD 9,000 - 15,000; Full time

Benefits offered by this job

Conservation focus

Exclusive rewards

Local culture & heritage

Global development opportunities

Collaborative team

Social initiatives

Job summary

Accor's Mantis Collection is seeking a Reservations Agent to deliver exceptional guest experiences during the pre-opening phase. You will manage reservations, communicate across channels, and coordinate with multiple departments to ensure accuracy and efficiency.

The role emphasizes English and Arabic communication, proficiency with PMS and MS Office, and a dedication to personalized service in a dynamic hospitality setting.

Qualifications

• Education: High school diploma or equivalent; hospitality training is a plus.
• Experience: Reservations or customer service roles.
• Excellent verbal and written communication; English and Arabic is a plus.
• Computer proficiency with reservation systems and Microsoft Office.
• Customer-centric approach focused on guest experience.

Responsibilities

• Manage guest reservations across phone, email and online channels with accuracy.
• Serve as central contact for guest inquiries and hotel services.
• Enter reservation details into PMS and update availability, rates, and payments.
• Assist guests with inquiries and special requests.
• Coordinate with Sales, Front Desk and Housekeeping.
• Upsell room categories, packages and promotions.

Skills

Reservation systems

Customer service

Communication skills

Microsoft Office

English & Arabic

Education

High school diploma

Tools

Property Management System (PMS)

Job description

Accor's Mantis Collection is seeking a Reservations Agent to deliver exceptional guest experiences during the pre-opening phase. You will manage reservations, communicate across channels, and coordinate with multiple departments to ensure accuracy and efficiency.

The role emphasizes English and Arabic communication, proficiency with PMS and MS Office, and a dedication to personalized service in a dynamic hospitality setting.