Reservations Agent

AccorHotel; Bahrain; On-site; BHD 7,000 - 11,000; Full time

Benefits offered by this job

Global development opportunities

Collaborative team environment

Job summary

AccorHotel in Bahrain is seeking a Reservations Specialist to create exceptional guest experiences during our pre-opening phase. You will manage reservations across phone, email, and online channels, ensuring accuracy and policy adherence, while delivering responsive, friendly service.

The ideal candidate has strong communication skills in English (Arabic a plus), familiarity with reservation systems and MS Office, and a customer-centric mindset focused on personalization and upselling

Qualifications

• Excellent verbal and written communication skills.
• Fluent in English; Arabic is a plus.

Responsibilities

• Reservation Management: handle guest reservations via phone, email and online channels with accuracy.
• Communication Hub: central point for guest inquiries; provide room availability, rates and hotel services.
• Booking Process: enter reservations into PMS; update availability and payment information.
• Guest Assistance: assist guests with inquiries and special requests to personalize experiences.
• Collaboration with Departments: coordinate with Sales, Front Desk and Housekeeping.
• Communication Enhancement: refine processes to streamline reservations and improve satisfaction.
• Upselling and Promotion: identify opportunities to upsell room categories, packages and promotions.

Skills

Communication

English/Arabic

Education

High School Diploma

Tools

Reservation systems

Microsoft Office

Job description

This pivotal role involves creating exceptional guest experiences Your responsibilities revolve around managing reservations with precision ensuring effective communication channels and providing top-notch customer service In this dynamic position you will be at the forefront of guest interactions contributing significantly to the success of our pre-opening phase

What is in it for you

• Engage in conservation efforts and help preserve wildlife
• Enjoy sustainable adventures with exclusive rewards
• Celebrate locality and heritage in a vibrant community
• Advance your career with global development opportunities
• Drive change through impactful social initiatives
• Collaborate with a passionate innovative team

Key Responsibilities

• Reservation Management Handle guest reservations through various channels including phone email and online platforms ensuring accuracy and adherence to policies
• Communication Hub Serve as a central point of contact for guest inquiries providing information on room availability rates and hotel services Respond promptly to emails and other communication channels
• Booking Process Facilitate the booking process by entering reservation details accurately into the Property Management System PMS Update room availability rates and payment information
• Guest Assistance Assist guests with inquiries special requests and provide information on hotel amenities Ensure a personalized and memorable experience for each guest
• Collaboration with Departments Work closely with various departments including Sales Front Desk and Housekeeping to coordinate guest requests room assignments and other requirements
• Communication Enhancement Enhance communication strategies to streamline the reservation process and improve guest satisfaction Provide clear and concise information to guests and internal teams
• Upselling and Promotion Identify opportunities for upselling room categories packages and promotions to maximize revenue and enhance the guest experience

Requirements

• Education: High school diploma or equivalent; additional hospitality training is a plus.
• Experience: Previous experience in reservations or customer service roles.
• Communication Skills: Excellent verbal and written communication skills. Fluent in English and Arabic is a plus.
• Computer Proficiency: Familiarity with reservation systems and proficiency in Microsoft Office.
• Customer-Centric Approach: Dedication to providing exceptional customer service and creating positive guest experiences.