Guest Service Agent (Russian Speaker)

Accor; Amwaj Islands; On-site; BHD 10,044 - 16,740; Full time

Job summary

Accor seeks a Guest Service Agent for Mantis properties in Bahrain. You will greet guests, manage check-in/check-out, and deliver personalized service to ensure memorable stays.

Requirements include strong English communications, Russian fluency, experience in front office, and proficiency with Opera PMS; flexibility to work evenings and weekends; a courteous, problem-solving mindset in a hospitality setting.

Qualifications

• Previous front office or guest services experience.
• Fluent in English; Russian required.
• Familiarity with Opera PMS or similar software.
• Willingness to work evenings, weekends and public holidays.

Responsibilities

• Maintain professional appearance and uniform presentation.
• Handle guest check-in, check-out and farewells promptly and courteously.
• Provide accurate information about resort facilities, services and attractions.
• Anticipate guest needs and address inquiries, requests and complaints courteously and effectively.
• Manage payments, deposits and billing transactions accurately following procedures.
• Use Opera or similar Property Management System for reservations and guest profiles.
• Handle guest concerns with empathy and efficiency, ensuring timely resolution.
• Represent Accor and Mantis values consistently.
• Communicate effectively with other departments to ensure smooth daily operations.
• Follow hotel policies, standard operating procedures and emergency protocols.
• Attend briefings, training sessions and team meetings as required.
• Perform additional duties or projects as assigned.

Skills

English fluency

Russian fluency

Interpersonal skills

Problem solving

Flexibility

Tools

Opera PMS

Job description

Company Description

Mantis is a leading, conservation-focused hotel group with eco‑lodges, waterways, and curated eco-resorts worldwide. Sustainable travellers have enjoyed eco‑tourism, safaris, and adventure travel with Mantis since 2000.

Job Description

As a Guest Service Agent, you will play a key role in creating memorable experiences for guests from arrival to departure, delivering a warm welcome, managing check‑in and check‑out processes efficiently, and ensuring personalized professional service.

What Is In It For You

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities

• Maintain professional appearance and uniform presentation.
• Handle guest check‑in, check‑out and farewells promptly and courteously.
• Provide accurate information about resort facilities, services and attractions.
• Anticipate guest needs and address inquiries, requests and complaints courteously and effectively.
• Manage payments, deposits and billing transactions accurately following procedures.
• Use Opera or similar Property Management System for reservations and guest profiles.
• Handle guest concerns with empathy and efficiency, ensuring timely resolution.
• Represent Accor and Mantis values consistently.
• Communicate effectively with other departments to ensure smooth daily operations.
• Follow hotel policies, standard operating procedures and emergency protocols.
• Attend briefings, training sessions and team meetings as required.
• Perform additional duties or projects as assigned.

Qualifications

• Previous experience in front office or guest services within a hotel or resort environment.
• Familiarity with Opera PMS or similar software.
• Excellent English communication skills; fluency in Russian required; additional languages a plus.
• Strong interpersonal and problem‑solving skills with a courteous demeanor.
• Willingness to work flexible schedules, including evenings, weekends and public holidays.
• Prior experience with 3‑ or 4‑star hospitality brands is a plus.

Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.