Cluster Reservation Manager

Explore more jobs; Bahrain; On-site; BHD 3,900 - 7,300; Full time

Job summary

Accor is seeking a Reservations Leader to oversee the smooth and efficient daily operation of the reservations department, ensuring every guest contacting us receives an exceptional level of service and care at all times.

You will ensure all reservations are accurately actioned within the same working day, support Sales and other departments to guarantee guests have an enjoyable stay, and use Opera PMS to manage reservations with accuracy.

Qualifications

• Fluency in English is required.
• Knowledge of Arabic is advantageous.
• Experience in a similar role at Accor Hotels is preferred.

Responsibilities

• Lead and ensure the smooth, efficient daily operation of the reservations department.
• Ensure all reservations are accurately actioned within the same working day.
• Support Sales and other departments to ensure guests have an enjoyable stay and optimal occupancy.

Skills

English

Arabic language (advantage)

Telephone sales

People-friendly

Tools

Opera PMS

Job description

Industry Quality Management and Compliance

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,Joinus andbecomeaHeartist®.

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,Joinus andbecomeaHeartist®.

Job Description

To lead and ensure the smooth and efficient daily operation of the reservations operation, ensuring everyone contacting the Reservations department receives an optimum level of service and care at all times.

Ensure all reservations are accurately actioned within the same working day

To support all other departments, especially Sales, ensuring that all guests have an enjoyable stay with Hotel Room Sales and that we have reached the required level.

Qualifications

English Language - Fluency is required

Knowledge of the Arabic language is an advantage

Previous experience in a similar capacity is required/preferred in Accor Hotels

Excellent telephone presentation, sales skills, and ability to sell is a plus

Highly interactive and people-friendly attitude

Knowledge of Opera PMS is mandatory

Additional Information

• Team player and dedication