Guest-Centric Waiter/Waitress – Service & Upsell Pro

Rotana Hotels; Manama; On-site; BHD 2,800 - 4,500; Full time

Job summary

Downtown Rotana Hotel in Manama, Bahrain, is seeking dynamic, self-motivated Food & Beverage professionals to advance their careers.

As a Waiter / Waitress you will provide professional service to our guests, ensuring a memorable dining experience. You will greet and seat guests, acquire in-depth menu knowledge to advise guests, maintain hygiene, and upsell to exceed guest expectations.

Responsibilities

• Greet and seat customers and serve them in a professional, discreet and personalized way
• Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
• Consistently monitor quality of food & beverage being served
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
• Ensure minimum wastage, breakage and spoilage
• Actively use up selling techniques to exceed guest expectations and increase revenue

Job description

Downtown Rotana Hotel in Manama, Bahrain, is seeking dynamic, self-motivated Food & Beverage professionals to advance their careers.

As a Waiter / Waitress you will provide professional service to our guests, ensuring a memorable dining experience. You will greet and seat guests, acquire in-depth menu knowledge to advise guests, maintain hygiene, and upsell to exceed guest expectations.