Group Sales Manager – Luxury Hospitality & Events

Advanced Search; Manama; On-site; BHD 12,000 - 20,000; Full time

Benefits offered by this job

Discounted Accor rates

Learning programs

Talent development opportunities

CSR involvement

Job summary

Raffles Al Areen Palace Bahrain invites a results-driven Sales Manager to drive annual group sales plans, secure new group accounts, and manage RFPs. You’ll lead site tours, negotiate contracts, and mentor junior staff while ensuring flawless event execution.

The role requires hospitality experience, strong communication, and the ability to work flexible hours for major group arrivals and events, with Arabic language skills as a plus.

Qualifications

• 2-3 years of proven experience in sales management, with a focus on groups and events.
• Demonstrated experience in hospitality, resort operations, or event coordination.
• Strong proficiency in CRM software and sales reporting tools.

Responsibilities

• Assist the director of sales in developing and executing the annual group sales plan to achieve room night and revenue targets.
• Proactively solicit new group accounts (corporate, social, association, tour & travel) through outside calls, site inspections, and industry networking.
• Manage and qualify incoming group RFPs, ensuring response times under 2 hours and high conversion rates.
• Lead hotel site tours and client presentations, showcasing meeting spaces, guest rooms, and event capabilities.
• Negotiate and close group contracts including room blocks, attrition clauses, cutoff dates, and F&B minimums.
• Supervise and mentor junior sales executives or coordinators, reviewing their contracts and lead activity.
• Create and distribute detailed banquet event orders (BEOs) and group resumes to operations teams, ensuring seamless event execution.
• Act as the secondary on-site escalation point during events, resolving client issues alongside the banquet manager.
• Analyze monthly group performance reports (pick-up, attrition, ADR) and present findings in revenue strategy meetings.
• Step in to cover the sales director’s duties during absence and work flexible evenings and weekends for major group arrivals or events.

Skills

Group sales

Negotiation

Leadership

Customer focus

Analytical skills

Tools

CRM software

Job description

Raffles Al Areen Palace Bahrain invites a results-driven Sales Manager to drive annual group sales plans, secure new group accounts, and manage RFPs. You’ll lead site tours, negotiate contracts, and mentor junior staff while ensuring flawless event execution.

The role requires hospitality experience, strong communication, and the ability to work flexible hours for major group arrivals and events, with Arabic language skills as a plus.