Hotel Housekeeping Team Lead

ibis, ibis Styles, ibis budget; أبو العيش; On-site; BHD 7,000 - 12,000; Full time

Job summary

Accor is seeking a Housekeeping Supervisor to lead Room Attendants, Public Area Attendants and House Attendants, ensuring rooms and public areas meet the brand standards of cleanliness and presentation.

You will assign schedules, train staff, handle guest requests, and manage stock levels and inventories while maintaining safety and quality. The role supports a collaborative, guest-centric hospitality culture across Accor properties.

Qualifications

• Experience in housekeeping leadership within a hotel environment.
• Strong knowledge of brand standards and quality control.
• Ability to train and coach staff and manage performance.

Responsibilities

• Supervise and coordinate daily activities of Room Attendants, House Attendants, and Public Area Attendants.
• Assign daily work schedules, room allocations, and special projects according to occupancy and operations.
• Ensure rooms, corridors, and public areas meet brand standards and cleanliness.
• Handle Lost & Found items following hotel procedures.
• Monitor Do Not Disturb (DND) room follow-ups.
• Respond promptly to guest requests, concerns, and complaints.
• Lead and coach the housekeeping team to meet departmental goals; participate in evaluations.
• Control usage of cleaning supplies, amenities, linen, uniforms, and equipment.
• Assist with monthly inventories of linen and supplies; monitor stock levels and report shortages.
• Ensure equipment safety and proper usage; complete daily inspection and shift handover reports.

Skills

Leadership

Team management

Attention to detail

Communication

Guest service orientation

Problem solving

Multitasking under pressure

English proficiency

Training & coaching

Customer service

Tools

PMS software

Microsoft Office

Job description

Accor is seeking a Housekeeping Supervisor to lead Room Attendants, Public Area Attendants and House Attendants, ensuring rooms and public areas meet the brand standards of cleanliness and presentation.

You will assign schedules, train staff, handle guest requests, and manage stock levels and inventories while maintaining safety and quality. The role supports a collaborative, guest-centric hospitality culture across Accor properties.