Front Desk Guest Experience Lead

Advanced Search Group; Manama; On-site; BHD 3,600 - 5,800; Full time

Job summary

Accor is seeking a front desk receptionist to warmly welcome guests, manage check-ins/outs, and ensure smooth cashiering and night audit tasks. The role requires professional presentation and strong communication, with the ability to multitask in a fast-paced hospitality environment.

Ideal candidates will have prior hotel front desk experience, excellent organizational skills, and a proactive approach to resolving issues, contributing to memorable guest experiences.

Qualifications

• Proven work experience as receptionist or front office in hotel industry.
• Professional attitude and appearance.
• Strong written and verbal communication skills.
• Resourceful and proactive when issues arise.
• Excellent organizational skills.
• Multitasking and time management; able to prioritize tasks.

Responsibilities

• Welcoming guests ensures that all guests are greeted on arrival and departure of the hotel.
• Register and process check-in for all arrivals.
• Handle guest check-outs efficiently and professionally.
• Update guest information in the computer after a complete check-in.
• Accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests' departure.

Skills

Front Office Experience

Professionalism

Communication Skills

Problem Solving

Organizational Skills

Time Management

Job description

Accor is seeking a front desk receptionist to warmly welcome guests, manage check-ins/outs, and ensure smooth cashiering and night audit tasks. The role requires professional presentation and strong communication, with the ability to multitask in a fast-paced hospitality environment.

Ideal candidates will have prior hotel front desk experience, excellent organizational skills, and a proactive approach to resolving issues, contributing to memorable guest experiences.