Reservations Manager at Wyndham Hotels & Resorts

Wyndham Hotels & Resorts; Manama; On-site; BHD 12,000 - 18,000; Full time

Benefits offered by this job

Staff accommodation

Learning & development programmes

Career development

Employee rate in all Wyndham hotels

Job summary

Wyndham Hotels & Resorts in Manama, Bahrain, is seeking a Reservations Manager to oversee all aspects of reservations and group bookings and to maximize room revenue and occupancy.

The role requires leading the reservations team, negotiating with group organizers, coordinating room blocks, and collaborating with Sales and Conference teams to deliver exceptional service and drive direct bookings while using RMS and data analytics for forecasting.

Qualifications

• Bachelor’s degree in hospitality management, business administration, or related field.

Responsibilities

• Handle group inquiries and bookings, negotiating rates, terms, and contracts.

Skills

Attention to detail

Service excellence

Communication

Negotiation

Teamwork

Planning & Time management

Education

Bachelor's degree in hospitality management

Tools

Opera Cloud

Microsoft Office

Job description

This Full time on site position offers great opportunities for career growth.

SUMMARY

As the Reservations Manager, you will oversee all aspects of reservations and group booking within the hotel. The Incumbent is responsible for maximizing room revenue and occupancy by effectively managing group inquiries, bookings, and room allocations.

KEY RESPONSIBILITIES

• Handle all group inquiries and bookings, including negotiating rates, terms, and contracts.
• Coordinate room blocks, meeting spaces, and special requests for group reservations.
• Work closely with sales and conference teams to ensure all group needs are met and communicated effectively.
• Oversee the reservations department, ensuring accurate and efficient processing of individual bookings.
• Check previous night’s statistics, no Shows, and early departures.
• Monitor reservation trends, cancellations, and no-shows to optimize room revenue and occupancy.
• In conjunction with the Commercial Director / Revenue Manager, implement strategies to drive direct bookings and minimize reliance on third-party distribution channels.
• In conjunction with the Commercial Director / Revenue Manager, implement pricing strategies for group bookings.
• In conjunction with the Commercial Director / Revenue Manager, analyze booking patterns and market demand to adjust rates and availability as needed.
• Utilize revenue management systems (RMS) and data analytics to forecast and maximize revenue opportunities.
• Serve as the primary point of contact for group organizers and VIP guests, ensuring exceptional service and satisfaction.
• Records and processes deposit information.
• Identifies and records special billing instructions; approves credit after consultation in conjunction with the Finance team.
• Communicate effectively with internal departments to coordinate guest requests, room allocations, and special arrangements.
• Resolve guest concerns and complaints in a timely and professional manner.
• Lead and motivate the reservations team, providing guidance and training as needed.
• Conduct regular one-to-one performance conversations and yearend performance reviews to implement development plans to enhance team skills, motivation and productivity.
• Prepare regular reports on group bookings, occupancy rates, and revenue performance.
• Provide insights and recommendations based on data analysis to optimize operational efficiency and guest satisfaction.
• Present findings and strategies to senior management to support decision-making processes.

Experience Needed

It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.

KEY COMPETENCIES

• Attention to detail
• Service excellence
• Communication
• Commercial awareness
• Teamwork
• Negotiation
• Planning & Time management
• Driving results
• Flexibility
• Accountability
• Can-do attitude

BACKGROUND .

• Bachelor’s degree in hospitality management, Business Administration, or related field.
• Proven experience in hotel reservations management and/or group sales.
• Proficiency in Opera Cloud.
• Language requirement: English and Arabic

Required Skills

• Tools Microsoft Office
• Soft skills Effective Communication Customer service Customer Service Values Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees

Benefits

• Staff accommodation
• Learning & development programmes
• Career development
• Employee rate in all Wyndham hotels globally