Floor Manager

Domo Ventures W.L.L.; Manama; On-site; BHD 12,000 - 18,000; Full time

Job summary

Domo Ventures W.L.L. in Bahrain is seeking a Floor Manager to oversee daily restaurant floor operations in a multi-cuisine setting. You will manage staff, coordinate with kitchen teams, and ensure a seamless dining experience for guests.

The role emphasizes leadership, excellent customer service, and adherence to health and safety standards in a fast-paced hospitality environment. A strong focus on staff development and operational efficiency is required.

Qualifications

• 5+ years of experience in a similar role within a multi-cuisine restaurant.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Proficient in handling POS systems.
• Familiarity with health and safety regulations in the hospitality industry.

Responsibilities

• Supervise all floor activities, including seating, service, and cleanliness.
• Monitor the dining area to ensure adherence to health and safety standards.
• Lead, train, and motivate floor staff to deliver excellent customer service.
• Create shift schedules and manage staff assignments.
• Handle guest inquiries, complaints, and feedback professionally.
• Ensure prompt and courteous service throughout the dining area.
• Collaborate with kitchen staff to ensure timely food service.
• Oversee inventory management for floor supplies.
• Support upselling and promotional activities to maximize revenue.
• Prepare daily reports on operations and address areas for improvement.

Skills

Leadership

Team management

Communication

Customer service

Staff training

Tools

POS systems

Job description

Experience Required: 5+ years of experience in a similar role within a multi-cuisine restaurant.

Industry: Multi-Cuisine Restaurant

Job Overview:

Our client in Bahrain is looking for a Floor Manager to oversee daily restaurant floor operations in a multi-cuisine setup. The Floor Manager is responsible for overseeing the daily operations of the restaurant floor, ensuring exceptional customer service, and maintaining operational efficiency. This role involves managing staff, coordinating with kitchen teams, and ensuring a seamless dining experience for guests.

Key Responsibilities:

• Supervise all floor activities, including seating, service, and cleanliness.
• Monitor the dining area to ensure adherence to health and safety standards.
• Lead, train, and motivate floor staff to deliver excellent customer service.
• Create shift schedules and manage staff assignments.
• Handle guest inquiries, complaints, and feedback professionally.
• Ensure prompt and courteous service throughout the dining area.
• Collaborate with kitchen staff to ensure timely food service.
• Oversee inventory management for floor supplies.
• Support upselling and promotional activities to maximize revenue.
• Prepare daily reports on operations and address areas for improvement.

Qualifications and Skills:

• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• Proficient in handling point-of-sale (POS) systems.
• Familiarity with health and safety regulations in the hospitality industry.