Customer Services Officer - German Speaker - Bahrain

VFS Global; Manama; On-site; BHD 56,000 - 89,000; Full time

Job summary

VFS Global in Manama, Bahrain is seeking a role focused on visa application center operations, combining front office and back-office duties. You will scrutinize documents, assist applicants, and ensure data accuracy and timely processing.

You will handle queries by phone or email, manage cash transactions when needed, and coordinate passport delivery with consulates and logistics partners while adhering to SOPs and safety policies.

Qualifications

• 1–2 years of experience in Customer Services, preferably in Service or Hospitality.
• Excellent verbal communication in English; German language skills desirable.
• Proficiency in additional languages is a plus.
• Strong attention to detail and accuracy in data entry.
• Excellent customer service skills with a patient and empathetic approach.
• Strong organizational and time management abilities.
• Proficient in using computers and standard office software.

Responsibilities

• Document scrutiny and collection of visa applications.
• Handle customer queries in person, email or telephone.
• Handle cash and bank transactions if assigned with accuracy.
• Record and maintain all application data.
• Ensure timely data entry into the system with zero errors.
• Coordinate passport delivery logistics to consulate and related partners.
• Maintain compliance with SOPs and procedures.
• Inform applicants about Value Added Services and ensure delivery.
• Encourage feedback on services and overall experience at the center.
• Ensure processes meet Turn Around Time.
• Assist Deputy Manager Operations and WB Project execution.
• Adhere to health, safety and environmental policies.

Skills

Multilingual communication

Data entry accuracy

Customer service

Time management

Office software proficiency

Attention to detail

Education

Pursuing Graduation (Minimum 12 years of Formal Education)

Job description

Job Summary

To facilitate the VISA application process handle front office back-office operations conducted at the respective Visa Application Centers VACs

Key Responsibilities

Document scrutiny and collection of applications for visa processingHandle customer applicant queries personally or via email telephone Handle cash and bank related transactions if assigned and ensure 100 accuracyRecord maintain all application data Ensure accurate timely data entry into the system with zero errors Ensure all administration and logistics of passport delivery to consulate applicant logistic company etc Maintain compliance to the standard operating procedures manuals etc without deviation in processInform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants customers Encourage applicants to provide feedback on services provided and their overall experience at the application center Ensure that the entire process is completed within the mandated Turn Around TimeAssist Deputy Manager Operations Manager in execution of WB ProjectEnsure judicious use of natural resourcesAdhere to the environment health and safety policy objectives and guidelines of the organization

Education

Pursuing Graduation (Minimum 12 years of Formal Education). Additional: Graduate or global equivalent

Experience

Minimum 1- 2 years' experience in Customer Services preferably in the Service or Hospitality industry.

Skills

• Exceptional attention to detail and accuracy in data entry.
• Strong verbal communication skills in English and German are desired for this position.
• Proficiency in additional languages is a definite plus.
• Excellent customer service skills with a patient and empathetic approach.
• Strong organizational and time management abilities.
• Proficient in using computers and standard office software.