Receptionist

stc; Manama; On-site; BHD 8,000 - 12,000; Full time

Job summary

VIVA Bahrain is seeking a professional Receptionist to manage the front desk and welcome visitors with a courteous, corporate image. You will coordinate visitor registrations, passes, and access per security procedures while supporting Facilities Management and Security.

The role requires 1–2 years of front desk or hospitality experience, and proficiency in Arabic and English, with working knowledge of Outlook, Word, Excel, and Teams.

Qualifications

• Diploma or Bachelor’s degree in related field.
• 1–2 years front desk or customer service experience.
• Fluent in Arabic and English (written and spoken).
• Proficient with Microsoft Outlook, Word, Excel, and Teams.

Responsibilities

• Operate the reception desk and be the first contact for visitors.
• Coordinate visitor registration, passes, and access according to security procedures.
• Support Facilities Management and Security in front-of-house matters and events.
• Handle calls and general enquiries with confidentiality and professionalism.
• Maintain organized reception area and keep logs/records updated.
• Assist with deliveries, couriers, and coordination with internal teams.

Skills

Reception

Customer service

Arabic & English bilingual

MS Outlook/Office

Organizational skills

Education

Diploma or Bachelor's degree

Tools

Outlook

Word

Excel

Teams

Job description

To provide professional front-of-house and reception services at the Head Office, ensuring an excellent visitor experience and effective coordination of visitor access, enquiries, deliveries and day-to-day administrative activities, while supporting Facilities Management and Security in maintaining a safe, organized, and professional workplace environment.

Job Specifications:

Reception & Visitor Management:

Operate the reception desk and serve as the first point of contact for visitors and guests.

Welcome visitors professionally, identify the purpose of their visit, and notify the relevant employee or department.

Coordinate visitor registration, visitor passes, and access requirements in accordance with company security procedures.

Support issuance, return, and tracking of temporary visitor/access cards as applicable.

Provide directions and assistance to visitors while maintaining a professional corporate image.

Support arrangements for VIP and Executive visitors when required.

Maintain an organized and presentable reception and waiting area.

Calls & General Enquiries:

Answer and route incoming calls promptly and professionally.

Maintain appropriate confidentiality when handling employee, visitor, or corporate information.

Facilities Management Support:

Coordinate closely with Facilities Management and Security on visitor access, employee access requirements, and front-of-house matters.

Escalate access, security, safety, maintenance, or housekeeping concerns observed at reception.

Provide general administrative assistance to Facilities Management when required.

Support Facilities Management during events, executive visits, and special arrangements.

Administrative Support:

Where required, receive and coordinate incoming correspondence, documents, couriers, and deliveries.

Maintain reception-related records and logs.

Coordinate with relevant service providers and internal teams for front-of-house requirements.

Handle general enquiries and provide accurate information or redirect requests to the appropriate department.

The job may require additional tasks assigned by the Line Manager, according to the company’s policies to enhance the daily effectiveness of the operations.

Qualification & Experience:

Diploma or Bachelor's degree, preferably in Business Administration, Hospitality, Customer Service, or a related field.

Preferably 1–2 years of experience in reception, front office, hospitality, customer service, or a similar role.

Good command of Arabic and English, both written and spoken.

Good working knowledge of Microsoft Outlook, Word, Excel, and Teams.

Previous experience within a large corporation and/or hospitality environment is an advantage.

Note:

This position is open for hiring only for Bahraini Nationals.

The position hiring will be undertaken through our business partner and hence it is an outsourced position.