Visa Services Specialist

VFS Global; Manama; On-site; BHD 56,000 - 89,000; Full time

Job summary

VFS Global in Manama, Bahrain is seeking a role focused on visa application center operations, combining front office and back-office duties. You will scrutinize documents, assist applicants, and ensure data accuracy and timely processing.

You will handle queries by phone or email, manage cash transactions when needed, and coordinate passport delivery with consulates and logistics partners while adhering to SOPs and safety policies.

Qualifications

• 1–2 years of experience in Customer Services, preferably in Service or Hospitality.
• Excellent verbal communication in English; German language skills desirable.
• Proficiency in additional languages is a plus.
• Strong attention to detail and accuracy in data entry.
• Excellent customer service skills with a patient and empathetic approach.
• Strong organizational and time management abilities.
• Proficient in using computers and standard office software.

Responsibilities

• Document scrutiny and collection of visa applications.
• Handle customer queries in person, email or telephone.
• Handle cash and bank transactions if assigned with accuracy.
• Record and maintain all application data.
• Ensure timely data entry into the system with zero errors.
• Coordinate passport delivery logistics to consulate and related partners.
• Maintain compliance with SOPs and procedures.
• Inform applicants about Value Added Services and ensure delivery.
• Encourage feedback on services and overall experience at the center.
• Ensure processes meet Turn Around Time.
• Assist Deputy Manager Operations and WB Project execution.
• Adhere to health, safety and environmental policies.

Skills

Multilingual communication

Data entry accuracy

Customer service

Time management

Office software proficiency

Attention to detail

Education

Pursuing Graduation (Minimum 12 years of Formal Education)

Job description

VFS Global in Manama, Bahrain is seeking a role focused on visa application center operations, combining front office and back-office duties. You will scrutinize documents, assist applicants, and ensure data accuracy and timely processing.

You will handle queries by phone or email, manage cash transactions when needed, and coordinate passport delivery with consulates and logistics partners while adhering to SOPs and safety policies.