Customer Experience Intern — Onboarding, Support & WOW Moments

Calo Inc.; Bahrain; On-site; BHD 6,700 - 10,000; Full time

Job summary

Calo Inc. is seeking a motivated entry-level Customer Support Specialist in Bahrain to welcome and assist customers across live chat and phone channels. You'll resolve questions, onboard new users, and collaborate with internal teams to resolve issues while delivering a warm, empathetic experience.

Fluency in English and Arabic, and ability to type quickly, are essential; shifts available. The role emphasizes building lasting customer relationships from the first interaction and aiming to leave

Qualifications

• Fresh graduate; internship in customer service preferred.
• Excellent verbal and written English & Arabic.
• Fast typing speed.
• Strong empathy and customer-focused mindset.
• Excellent time management and organizational skills.
• Comfortable working in shifts.

Responsibilities

• Assist customers via live chat and phone to resolve questions.
• Build relationships from first contact and ensure satisfaction.
• Onboard new customers and kickoff their journey.
• Collaborate with internal teams to resolve issues.
• Deliver WOW experiences and exceed expectations.
• Provide feedback to the team on common pain points.

Skills

Bilingual English/Arabic

Fast typing

Problem solving

Empathy

People person

Time management

Calm under pressure

Education

Fresh Graduate

Job description

Calo Inc. is seeking a motivated entry-level Customer Support Specialist in Bahrain to welcome and assist customers across live chat and phone channels. You'll resolve questions, onboard new users, and collaborate with internal teams to resolve issues while delivering a warm, empathetic experience.

Fluency in English and Arabic, and ability to type quickly, are essential; shifts available. The role emphasizes building lasting customer relationships from the first interaction and aiming to leave