Customer Experience Associate

Calo Inc.; Capital Governorate; On-site; BHD 4,500 - 18,000; Full time

Job summary

Calo is an app providing personalized meal plans for busy people, built with love by chefs, nutritionists, and software engineers. We are seeking a Customer Experience Associate to be the main contact for customers, addressing queries, sharing feedback with teams, and helping improve processes.

You’ll engage with customers via live chat and phone, welcome them, onboard new users, and maintain a high level of empathy to resolve issues.

Responsibilities

• Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
• Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
• Onboarding customers to kick-off their journey
• Exhibiting empathy when dealing with people and communicating with different teams to resolve the customers’ issues
• Ensuring the customer is WOW’ed by our service by going above and beyond to make sure they leave the conversation satisfied
• Communicating feedback to the team and following up on resolving customers’ pain points

Job description

About Calo (more Here)

Calo is an app providing personalized meal plans for busy people through nutritional algorithms, built with love by chefs, nutritionists, and software engineers. Launched in Bahrain in 2019, we have since expanded to 7 countries, delivered millions of meals to our customers, and are now expanding our mission of making healthy easy to retail and other verticals. We're on a noble mission to make healthy easy. We think this is one of the most important problems to tackle in our world today. We have global ambitions - no small thinking here.

Why This Role Matters

We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.

What You’ll Do

• Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
• Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
• Onboarding customers to kick-off their journey
• Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
• Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
• Communicating feedback to the team and following up on resolving customers’ pain points

What We’re Looking For

• Fresh graduate or preferably working in a customer service role for 1 - 3 years
• Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
• Passionate about problem solving; you get satisfaction from making people’s lives better
• A people’s person by nature
• Have a deep sense of empathy & drive to resolve customer issues
• Maintain a calm demeanor when facing challenges or stressful situations
• Ability to organize your time efficiently, and complete tasks in a timely manner
• Interested in working on shift basis

The Hiring Journey

• Screening meeting with our TA team
• Technical interview
• Culture-fit interview
• Offer stage