Customer Service Coordinator

SAKO ARABIA COMPANY FOR LOGISTICS SERVICES L.L.C; Bahrain; On-site; BHD 7,800 - 12,000; Full time

Benefits offered by this job

Competitive salary

On-site training

Dynamic environment

Career advancement

Job summary

SAKO ARABIA COMPANY FOR LOGISTICS SERVICES L.L.C. in Bahrain is seeking a Customer Service Coordinator to manage customer queries and support daily logistics operations. You will act as the main contact for shipments, track deliveries, and maintain accurate records to ensure smooth, timely service.

The role is onsite in Bahrain, emphasizing clear communication, organization, and proactive issue resolution to uphold high customer satisfaction and regulatory compliance.

Qualifications

• Solid knowledge about logistics and supply chain management.
• Proven experience in logistics operations or customer service.
• Excellent communication and organizational skills.
• Ability to multitask and prioritize workload effectively.

Responsibilities

• Coordinate and support the logistics team in daily operations, ensuring timely delivery and shipment tracking.
• Serve as the main point of contact for customer queries related to shipments and logistics updates.
• Maintain accurate records of shipments, delivery schedules, and customer interactions.
• Collaborate with internal departments to resolve issues and provide seamless service to clients.
• Monitor logistics performance and communicate potential delays or issues to customers proactively.

Skills

Logistics knowledge

Shipping coordination

Customer service

Communication

Multitasking

Tools

Excel

Office apps

Job description

Role Overview

Join our dynamic team in Bahrain as a Customer Service Coordinator, where you will play a key role in managing customer queries and supporting logistics operations. As part of our team in Bahrain, you'll work in an ONSITE environment, engaging with both internal teams and external customers to ensure smooth and timely movement of goods while maintaining a high standard of customer satisfaction.

Responsibilities

• Coordinate and support the logistics team in daily operations, ensuring timely delivery and shipment tracking.
• Serve as the main point of contact for customer queries related to shipments and logistics updates.
• Maintain accurate records of shipments, delivery schedules, and customer interactions.
• Collaborate with internal departments to resolve issues and provide seamless service to clients.
• Monitor logistics performance and communicate potential delays or issues to customers proactively.
• Ensure compliance with regulatory requirements and company policies throughout the shipping process.

Must Have Requirements

• Solid knowledge about logistics and supply chain management.
• Proven experience in logistics operations, preferably within a fast‑paced environment.
• Valid working visa for Bahrain.
• Excellent communication and organizational skills.
• Ability to multitask and prioritize workload effectively.

Nice To Have Requirements

• Working knowledge of Microsoft Excel, Word, and other relevant office applications.
• Previous customer service experience in logistics or related industries.
• Familiarity with logistics software or shipping platforms.

Perks And Benefits

• Competitive salary package with performance incentives.
• Opportunities for on-site training and professional development.
• Dynamic and collaborative work environment.
• Potential for career advancement within the company.