Customer Experience Intern

Calo Inc.; Bahrain; On-site; BHD 6,700 - 10,000; Full time

Job summary

Calo Inc. is seeking a motivated entry-level Customer Support Specialist in Bahrain to welcome and assist customers across live chat and phone channels. You'll resolve questions, onboard new users, and collaborate with internal teams to resolve issues while delivering a warm, empathetic experience.

Fluency in English and Arabic, and ability to type quickly, are essential; shifts available. The role emphasizes building lasting customer relationships from the first interaction and aiming to leave

Qualifications

• Fresh graduate; internship in customer service preferred.
• Excellent verbal and written English & Arabic.
• Fast typing speed.
• Strong empathy and customer-focused mindset.
• Excellent time management and organizational skills.
• Comfortable working in shifts.

Responsibilities

• Assist customers via live chat and phone to resolve questions.
• Build relationships from first contact and ensure satisfaction.
• Onboard new customers and kickoff their journey.
• Collaborate with internal teams to resolve issues.
• Deliver WOW experiences and exceed expectations.
• Provide feedback to the team on common pain points.

Skills

Bilingual English/Arabic

Fast typing

Problem solving

Empathy

People person

Time management

Calm under pressure

Education

Fresh Graduate

Job description

Responsibilities

• Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
• Building relationships with customers from the moment they speak to us by welcoming them and making sure they re happy with their experience
• Onboarding customers to kick-off their journey
• Exhibiting a strong sense of empathy when dealing with people amp communicating with different teams to resolve the customers issues
• Ensuring the customer is WOW ed by our service by going above amp beyond to make sure they leave the conversation satisfied
• Communicating feedback to the team and following up on resolving customers pain points

Requirements

• Fresh graduate, preferably with internship experience in a customer service role
• Have excellent verbal and written communication skills in English & Arabic, and you re also a fast typer
• Passionate about problem solving; you get satisfaction from making people s lives better
• A people s person by nature
• Have a deep sense of empathy & drive to resolve customer issues
• Maintain a calm demeanor when facing challenges or stressful situations
• Ability to organize your time efficiently, and complete tasks in a timely manner
• Interested in working on shift basis