Client Advisor - Part Time

Fendi; Manama; In loco; BHD 10.000 - 17.000; Tempo pieno

Descrizione del lavoro

FENDI in Manama seeks a Store Ambassador to deliver a elevated luxury customer journey, embody Brand DNA, build loyalty, and recruit new clients to achieve sales goals.

The role requires 2+ years in fashion/luxury sales, a Bachelor's degree preferred, excellent communication, and fluent English; additional languages are a plus. You will use CRM tools and a premium retail IT system to support operations.

Competenze

• 2+ years in fashion or luxury sales
• Bachelor’s degree or equivalent preferred
• Passion for retail and fashion trends
• Excellent communication skills, self-reliant, friendly and patient
• Organization, professionalism, self-confidence
• Fluent English; additional languages a plus

Mansioni

• Lead individual sales and achieve targets and KPIs
• Upsell, cross-sell and multi-sell across product categories
• Provide outstanding service per company guidelines
• Strengthen customer relations and nurture FENDI loyalty
• Operate retail IT system for stock, payments, inquiries, and CRM data
• Support store operations activities

Conoscenze

Fashion/Luxury sales

Customer service

Upselling

Communication

Formazione

Bachelor's degree

Strumenti

Retail POS system

CRM tools

Descrizione del lavoro

Position

As a FENDI Ambassador in our Store you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.

Main Responsibilities

• Lead individual sales and achieve performance targets and KPIs
• Engage in upselling, cross selling and multiple selling for all product categories
• Grant an outstanding service to the clients in compliance with the company guidelines
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
• Support the store operations activities.

Profile

• 2+ years’ experience in Fashion/Luxury sales
• Bachelor’s Degree or equivalent is preferred
• Passion for retail and fashion trends
• Excellent communication skills, self-reliant, friendly and patient
• Organization, professionalism, self-confidence
• Fluent English, additional languages will be a plus.