Client Advisor

Fendi; Manama; On-site; BHD 14,000 - 24,000; Full time

Job summary

FENDI is seeking a Store Ambassador to deliver an elevated luxury customer journey, guiding clients through Brand DNA Discovery and building loyalty while achieving sales goals.

You will lead individual sales, engage in upselling across categories, and nurture a loyal FENDI client base using CRM tools; you will also support daily store operations with professional service.

Qualifications

• 2+ years of experience in Fashion/Luxury sales.
• Bachelor’s Degree or equivalent is preferred.
• Fluent English; additional languages a plus.

Responsibilities

• Lead individual sales and achieve performance targets and KPIs.
• Engage in upselling and cross-selling for all product categories.
• Provide outstanding service in line with company guidelines.
• Strengthen customer relations and nurture a loyal FENDI client base via CRM.
• Ensure professional service and satisfy customer expectations.
• Operate retail IT system for stock transfers, payments, and CRM inputs.
• Support store operations activities.

Skills

Sales experience

Communication skills

Customer service

CRM tools

Education

Bachelor's Degree or equivalent

Tools

POS systems

Job description

As a FENDI Ambassador in our Store you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals.

Main Responsibilities

• Lead individual sales and achieve performance targets and KPIs
• Engage in upselling, cross selling and multiple selling for all product categories
• Grant an outstanding service to the clients in compliance with the company guidelines
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
• Manage customer service quality, to meet customer expectations by offering professionalism and human touch
• Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
• Support the store operations activities.

Profile

• 2+ years’ experience in Fashion/Luxury sales
• Bachelor’s Degree or equivalent is preferred
• Passion for retail and fashion trends
• Excellent communication skills, self-reliant, friendly and patient
• Organization, professionalism, self-confidence
• Fluent English, additional languages will be a plus.