Client Advisor, Giorgio Armani, Marassi Mall, Bahrain

Giorgio Armani; Manama; On-site; BHD 12,000 - 18,000; Full time

Job summary

Armani Group in Bahrain seeks a dedicated Client Advisor to deliver exceptional in-store service and build lasting relationships with clients. You will guide customers through current collections with product expertise and create a memorable shopping experience.

Responsibilities include welcoming shoppers, achieving personal sales targets, leveraging training to engage clients, and cross-selling across departments while keeping the shop floor polished and displays up to date.

Qualifications

• Experience in sales or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced retail environment.
• Fluency in English; additional languages welcome.

Responsibilities

• Welcome and assist customers to deliver an excellent in-store experience.
• Stay aware of personal sales targets and KPIs to support store goals.
• Suggest additional or alternative products to maximize sales.
• Maintain a high-energy store environment and assist with stock procedures.
• Build and maintain client relationships to drive repeat business.
• Participate in training to continually improve product knowledge.
• Ensure displays and floor standards meet brand guidelines.
• Observe fashion trends to keep brand knowledge current.
• Cross-sell across departments to maximize opportunities.

Skills

Excellent communication

Customer service

Sales target focus

Team collaboration

Interpersonal skills

Tools

CRM software

CEM tools

Job description

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.

Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. The Armani style, in expressing a precise vision – down to the most minute detail, is a style in the truest sense of the word: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears.

Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values through style. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

Role Overview:

As a Client Advisor, you will play a key role in delivering outstanding customer service and fostering strong customer relationships. You will be an ambassador of our brand and products, working closely with clients to understand their needs, share in-depth product knowledge, and ensure a positive shopping experience.

Responsibilities:

• Welcome and serve customers, ensuring an excellent in-store experience at all times.
• Be aware of personal sales targets, including KPIs, and support the management team in achieving department and store goals using company resources such as staff training and product knowledge.
• Apply company training to engage clients effectively, suggest additional or alternative products, and maximize sales.
• Foster a high-energy store environment conducive to sales generation.
• Build and maintain client relationships to drive sales and improve client retention, using CEM tools.
• Actively participate in training sessions, both internal and external, to continually enhance skills and knowledge.
• Ensure the shop floor and visual displays meet high standards, following company operational guidelines and stock procedures.
• Stay updated on fashion trends and competitors to maintain strong brand and product knowledge.
• Engage proactively in cross-selling across all departments to maximize sales opportunities and achieve individual targets.

Requirements

• Enthusiastic, approachable, with excellent communication and interpersonal skills.
• Positive attitude, self-driven, and focused on achieving goals.
• Capable of working both independently and as part of a team.
• Preferably has prior experience in sales or customer service.

We promote diversity and inclusion in all forms, within a collaborative environment where your talent can flourish in the pursuit of a common goal: yours and our growth.