Analyst Operations Settlement

stc bahrain; Manama; On-site; BHD 10,000 - 18,000; Full time

Job summary

stc Bahrain seeks an operations professional to run the day-to-day management of its pay kiosks, ensuring reliable service and accurate settlements. You will monitor performance, coordinate with vendors and finance, and handle reconciliations while resolving issues promptly.

The role involves testing new kiosk services, visiting locations for on-site support, and continuously improving processes to boost efficiency and customer experience. Fluency in Arabic and English is required.

Qualifications

• Bachelor's degree in Business, Information Technology or Fintech with a strong interest in fintech & digital payments.
• Min 1 to 3 years of experience in payments FinTech or banking operations, preferably in kiosk or self‑service channel operations, reconciliation or settlement.
• Fluency in Arabic & English.

Responsibilities

• Manage the day-to-day operations of stc pay kiosks and follow up on all related operational activities.
• Monitor kiosk performance and availability across all kiosk services, ensuring machines are operational at all times.
• Identify and report kiosk abnormalities, malfunctions or service disruptions and elevate to relevant teams and vendors for timely resolution.
• Perform daily reconciliation of kiosk transactions against stc pay system records, acquirer statements, cash collections and bank statements.
• Perform and monitor settlement activities ensuring kiosk amounts settle accurately within timelines and follow up on unsettled items.
• Investigate reconciliation discrepancies and customer complaints and coordinate with relevant parties to resolve them.
• Coordinate with kiosk vendors, acquiring partner, IT, Finance and Customer Care on operational issues and service levels.
• Participate in testing of new kiosk services, software releases and system integrations and document results and issues.
• Visit kiosk locations to inspect machine condition, placement and branding and support on-site issue resolution.
• Review existing kiosk processes and procedures, identify gaps and suggest enhancements to improve efficiency and customer experience.
• Prepare regular kiosk performance reconciliation and settlement reports for management and finance in month-end close.
• Ensure kiosk operations comply with internal policies, controls and applicable CBB requirements.
• Perform other duties as requested.

Skills

Arabic fluency

English fluency

Education

Bachelor's degree in Business / Information Technology / Fintech

Job description

Job Specifications

• Manage the day-to-day operations of stc pay kiosks and follow up on all related operational activities
• Monitor kiosk performance and availability across all kiosk services add money charity Fawateer and international transfers ensuring machines are operational at all times
• Identify and report any kiosk abnormalities malfunctions or service disruptions and elevate to the relevant teams and vendors for timely resolution
• Perform daily reconciliation of kiosk transactions against stc pay system records acquirer merchant statements cash collections and bank statements
• Perform and monitor settlement activities ensuring all kiosk amounts settle accurately and within agreed timelines and follow up on unsettled or delayed items
• Investigate reconciliation discrepancies failed reversed or unapplied transactions and related customer complaints and coordinate with relevant parties to resolve them
• Coordinate with kiosk vendors the acquiring partner IT Finance and Customer Care on operational issues maintenance cash handling and service level adherence
• Participate in the testing of new kiosk services software releases system integrations and fixes prior to go-live and document test results and issues
• Visit kiosk locations from time to time as needed to inspect machine condition placement and branding and support on‑site issue resolution
• Review existing kiosk operational processes and procedures identify gaps and suggest enhancements to improve efficiencies controls and customer experience
• Prepare regular kiosk performance reconciliation and settlement reports for management and support finance in the month‑end close
• Ensure kiosk operations comply with internal policies controls and applicable CBB requirements and support the rollout of new kiosk locations
• Perform other duties as requested
• Bachelor s degree in Business, Information Technology or Fintech from a recognised university with a strong interest in fintech & digital payments Min of 1 to 3 years of experience in payments FinTech or banking operations, preferably in kiosk or self‑service channel operations, reconciliation or settlement Fluency in Arabic & English